Scheduler - WMCG - Augusta

Wellstar Health System

22h • Onsite

About The Position

Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule. Must follow strict customer service guidelines and maintain excellent customer service scores. Must work well under pressure and stress and handle high volumes of calls and workload accurately. Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.

Requirements

• High School Diploma
• Minimum 2 years of experience in Medical Office/Health Care or related setting.
• Customer Service
• Basic Computer and MS Office
• Calculator
• Keypunch speed of at least 35 wpm
• Working knowledge of information systems, insurance processes, medical terminology
• Experience managing a high volume of callers through a multi-line phone system

Responsibilities

• Scheduling appointments via phone or from faxes sent from referring physicians as well as patients calling and requesting appointments.
• Adhering to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule.
• Interacting with referral sources and exercising independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers.
• Assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator.
• Adhering to employee set schedule with little to no attendance issues. This essential position requires attendance during inclement weather.
• Performing other duties as assigned.
• Complying with all Wellstar Health System policies, standards of work, and code of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED