Scheduler - Calgary

Monarch House•Calgary, AB

4d•Hybrid

About The Position

The Scheduler will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. The Scheduler will also play a key role in supporting clinical operations by coordinating client schedules, ensuring accurate booking within authorizations, and maintaining efficient communication between families and clinicians.

Requirements

Diploma or Certificate in Business Administration, Medical Administration, or related field.
Minimum 1 year of experience in Customer Service or an administrative role
Strong interpersonal skills
Results-oriented with problem-solving skills
Quality Assurance
Ability to multi-task
Attention to detail
Excellent verbal communication and written communication skills
Excellent time management, organizational skills, listening and observational skills
Strong computer literacy with various applications and programs
Customer Service

Nice To Haves

1 year of experience in a call center environment
Medical knowledge and/or medical background considered an asset

Responsibilities

Utilize effective and courteous communication skills to manage multiple phone lines, emails, and general inquiries, effectively prioritize requests.
Coordinate with team to build, enter and maintain client schedules. Communicate schedule details to clinicians, CSRs, and families to confirm accuracy.
Monitor cancellations, reschedules, and coverage needs daily; coordinate replacement sessions or staffing coverage as required.
Respond promptly to new client inquiries in a professional and welcoming manner.
Participate in administrative projects, create client/employee files, maintain staff/client records and filing.
Maintain professional, family-centered communication with clients and staff.
Order and track materials and supplies for clinic locations, ensuring stock levels are maintained and budget guidelines are followed.

Benefits

Competitive compensation (for part-time and full-time staff)
Supervision hours for aspiring and provisionally registered clinicians
Access to mentorship, premium resources, and subscriptions for professional growth and development
Comprehensive health benefits for you and your family (if eligible)
Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians only)
Seamlessly move to different clinic locations across Ontario, Alberta, or British Columbia
Join our annual Best Practice Day for learning and reflection with our national community of clinicians
Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)