Scheduler

Open Door Health Services•Muncie, IN

19h•Hybrid

About The Position

Open Door Health Services is seeking a full-time Scheduler at 333 S. Madison St. in Muncie, Indiana. Overview As an Open Door Scheduler, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate support to individuals and families. Schedulers perform a variety of patient focused duties including answering incoming calls, directing calls, scheduling patient appointments, and confirming patient appointments. You will work closely with medical staff and to ensure flow and accuracy of scheduling meets patient and clinic’s needs. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations. Location This position is located at 333 S. Madison St. After successful training, this role does have potential for hybrid remote work.

Requirements

High School diploma or GED equivalency preferred.
Telephone and contact center experience necessary.

Nice To Haves

Medical office experience is a plus.

Responsibilities

Handle scheduling responsibilities including answering multi-line phones, entering patient data, and managing provider schedules in the EMR system.
Coordinate patient appointments (scheduling, confirming, and rescheduling) to support smooth clinic operations.
Follow insurance guidelines, communicate scheduling issues to management, and document patient concerns for clinical staff.
Maintain strict patient confidentiality while supporting overall clinic goals of improving community well-being.
Exercise strong communication, organization, customer service, problem-solving skills, and the ability to work independently under pressure.
Demonstrate a commitment to ethical, inclusive, and patient-centered care.
Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
Be able to react calmly in emergency situations.
Be able to read, understand, and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.