Scheduler Rep- FT- Mon to Fri- St Petersburg FL

Trane Technologies•Saint Petersburg, FL

17d•Onsite

About The Position

Conifer Patient Communications is hiring a full-time Scheduler Representative at its Communications and Engagement center in St. Petersburg, Florida. The position is based in the Carillon Office Park and works Monday through Friday, with a schedule of either 10:00 a.m.–6:30 p.m. or 10:30 a.m.–7:00 p.m. The Scheduler Representative accurately schedules diagnostic and/or surgical procedures. The role involves interviewing physician offices and patients, explaining hospital procedure guidelines and policies, and coordinating schedule modifications with clinical departments. The position requires strong customer service, communication, problem-solving, analytical, and technical accuracy skills, along with the ability to work in a call center environment. Conifer Health Solutions provides revenue cycle management, patient communications, and value-based care solutions to healthcare organizations and other clients. The posting offers a competitive salary, paid vacation, medical, dental, and vision coverage beginning on the 31st day of hire, and a 401(k) after 90 days.

Requirements

Minimum typing speed of 35 words per minute.
Demonstrated working knowledge of software, systems, and equipment.
Advanced customer service skills and experience.
Ability to work in a call center environment.
Ability to receive and communicate detailed information orally and in writing.
Course in Medical Terminology required.
High school diploma or equivalent required.
Two to five years of administrative experience in a medical facility, health insurance, or a related area.
High-level problem-solving and analytical skills, technical accuracy, excellent communication skills, and the highest ethical standards.
High achievement in productivity.

Nice To Haves

Knowledge of functions and relationships within a hospital environment.
Advanced understanding of surgery procedure scheduling.
Three or more years in Patient Access/Scheduling.
Some college coursework.

Responsibilities

Accurately schedule diagnostic and/or surgical procedures.
Conduct interviews with physician offices and patients.
Explain hospital procedure guidelines and policies.
Coordinate schedule modifications with clinical departments.
Build and maintain collaborative relationships with internal and external clients to support effective communication, productivity, and accuracy.
Identify opportunities to improve patient relations and shorten the time required to handle scheduling processes.