Scheduler Representative II

Conifer Health Solutions•Alabaster, AL

7h•Onsite

About The Position

The Scheduler Representative II accurately schedules complex diagnostic and surgical procedures. The role conducts interviews with physician offices and patients, explains hospital procedure guidelines and policies, and coordinates schedule modifications with clinical departments. The position obtains and enters clinical, demographic, and financial information; provides appointment preparation instructions; and informs customers about physician orders, pre-authorization, and financial clearance requirements. It also handles scheduling calls, supports customer service, resolves issues, and may perform other Patient Access or registration functions when requested. The role is based at Shelby Medical Center and is listed as a day shift, Monday through Friday position. The work environment is hospital administration, with possible work in patient care locations where exposure to life-threatening patient conditions may occur. The employee must be available to work hours and days as needed based on departmental or system demands.

Requirements

High school diploma or equivalent.
Two to five years of administrative experience in a medical facility, health insurance, or a related area.
Minimum typing speed of 35 words per minute.
Working knowledge of software, systems, and equipment.
Advanced customer service skills and experience.
Ability to work in a call center environment.
Ability to receive and communicate detailed information orally and in writing.
Course in medical terminology required.
High achievement in productivity.
Ability to build and maintain collaborative relationships with internal and external clients to support effective communication, productivity, and accuracy.
Ability to identify opportunities to improve patient relations and reduce scheduling processing time.
High-level problem-solving and analytical skills, technical accuracy, excellent communication skills, and high ethical standards.
Must meet applicable vaccination and screening requirements before employment, as permitted by law.
Must be available to work hours and days as needed based on departmental or system demands.

Nice To Haves

Knowledge of functions and relationships within a hospital environment.
Advanced understanding of surgery procedure scheduling.
Three or more years in Patient Access or Scheduling.
Some college coursework.

Responsibilities

Obtain complete and accurate clinical, demographic, and financial information during scheduling.
Enter information into the scheduling system or other applications and provide customers with preparation and appointment instructions.
Schedule complex procedures, including diagnostic and surgical procedures.
Follow procedures for special requests, STAT requests, and schedule modifications, coordinating with clinical areas to accommodate customer requests.
Answer telephone calls using designated scheduling scripts and maintain positive customer service; refer unresolved issues to the appropriate supervisor.
Notify customers about physician orders, pre-authorization, and other financial clearance requirements.
Perform other Patient Access Services Unit functions or registration duties when requested.
Resolve issues raised by physician offices and patients.