Scheduler/Registration - Dermatology Clinic

WVU Medicine

17h•Onsite

About The Position

Performs a variety of administrative and clerical duties to manage patient registration and scheduling. This role involves obtaining demographic, billing, and insurance information, preparing necessary paperwork, collecting payments, and scheduling appointments for multiple providers. The position also requires checking insurance eligibility and pre-certifications for procedures and testing, as well as following up on accounts.

Requirements

High school graduate or equivalent.
State criminal background check and Federal (if applicable), as required for regulated areas.
Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
Excellent written and verbal communication skills and the ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
Obtains electronic signature for consent to treat and patient financial obligations.
Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
Schedules appointments for multiple providers.
Schedules incoming appointments through work que, schedule outgoing appointments and tests for patients.
Calls insurance companies to check and obtain pre-cert for procedures and testing.
Follows up on accounts as directed.