Scheduler/Planner-CCTV (Operations Business Partner I)

Toho Water Authority•Kissimmee, FL

15d•Hybrid

About The Position

The primary purpose of this position is to support the Operations department by planning, scheduling, coordinating, and reviewing work activities, including CCTV video review and quality assurance. Key responsibilities include managing work schedules, coordinating work activities, performing quality control reviews of work orders and CCTV inspections, supporting field personnel, and communicating with other departments and customers. This position requires knowledge of Operations functions, CCTV inspection processes, and strong communication skills. This position is part of the administrative division of Operations and reports to the Operations Business Supervisor.

Requirements

A minimum of a high school diploma or GED issued from an approved GED Administrator.
Minimum one year of relevant experience.
Basic Microsoft Word and Excel skills.
Be able to obtain NASSCO PACP/LACP/MACP Certification within 12 months of employment.
Must possess and maintain a valid State of Florida Class E Driver's License.

Nice To Haves

2 to 3 years of relevant field experience.
Experience using an enterprise asset management system like Infor, Maximo, or Cityworks.
Experience producing and maintaining schedules.
Intermediate Microsoft Word and Excel skills.
Strong communication skills.

Responsibilities

Plan and schedule daily preventative maintenance and reactive work for the Operations department. This includes securing locates, permits, and Maintenance of Traffic (MOT) and other required work site support.
Perform a detailed quality control check of each work order to ensure completeness and data accuracy.
Coordinate work activities with other divisions and departments.
Provide work order training, guidance, and support on work order procedures.
Communicate with customers to provide updates on job status.
Coordinate with the warehouse to ensure required materials are available for scheduled repairs.
Complete operational and administrative forms.
Monitor job progress and ensure efficient planning, scheduling and completion.
Evaluate performance and workflow processes, and make recommendations for improvement as appropriate.
Assist administrative staff with various duties as deemed necessary.
Review CCTV videos for all of field operation’s reactive work, including gravity mains, service laterals, and manholes.
Oversee Maintenance Bonds, review videos and communicate findings to Engineering.
All other duties as assigned.