Scheduler - Patient Registration - FT 1.0 (80 hrs biweekly) (71548)

Memorial Health System•Reno, OH

1d•Onsite

About The Position

In an environment of continuous quality improvement, the Scheduler is responsible for quality patient care in which orders are received by phone, fax and by electronic lists through the EMR. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times. This role involves maintaining knowledge of all modalities and scheduling exams/visits for Memorial Health System, including PT/OT, Speech, Infusion, Physician offices, Radiology, Vascular, Cath lab, Oncology, Sleep Lab, and EMG. The Scheduler will book appointments for patients as ordered by providers, interpreting written and verbal orders, and ensuring adherence to scheduling policies. They will also verify insurance, copay or coinsurance, and pre-register patients when appropriate, working with PFA's and the precertification department as needed. The position requires learning computer programs used in centralized scheduling and completing required competencies. Additional duties include processing and filing correspondences, reports, office notes, and scanned orders into patients EHR. In clinic offices, the Scheduler will maintain office records, prepare patient charts, perform receptionist duties, handle clerical functions, and maintain files to ensure the efficient functioning of the medical practice.

Requirements

High School Diploma, GED, or equivalent required.
Typing, spelling, basic medical terminology, interpersonal skills and familiarity with computers.
Ability to accurately gather and interpret data related to the patients scheduled testing and the registration process.
Ability to communicate with patients and family members in stressful situations.
Ability to professionally represent the hospital to patients, physician offices, and family members.
Excellent communication skills in written and oral form.

Nice To Haves

Associate’s Degree in Medical Office Administration preferred.
Minimum of 1 year experience in a hospital or medical practice in registration dealing with insurance issues and/or scheduling experience preferred.
Previous education in medical terminology, anatomy and physiology, or graduate/certification from medical office program preferred.

Responsibilities

Maintains knowledge of all modalities and scheduling exam/visits for Memorial Health System.
Schedules any of the modalities listed below: PT/OT, Speech, Infusion, Physician offices, Radiology, Vascular, Cath lab, Oncology, Sleep Lab, EMG.
Schedules appointments for patients as ordered from providers by incoming calls, faxed orders and from the electronic lists.
Schedules appointments appropriately based off of the order from the providers and according to the scheduling policies.
Accurately interprets written and verbal orders from providers.
Requests appropriate orders based on the requirements set forth in the Order Policy.
Uses electronic lists appropriately within those software based on policies/guidelines to determine when and how to send back to the provider for clarification.
Verifies insurance, copay or coinsurance, and properly pre-register patients when appropriate.
Works with PFA’s and the precertification department when certain guidelines are met.
Learns computer programs used in centralized scheduling.
Completes required competencies.
Handles all aspects of scheduling including but not limited to: scheduling office appointments, retrieving faxed referral forms and orders, finding appointments, handling patient referrals, coordinating procedure scheduling.
Processes and files correspondences, reports, office notes, and same day scanned orders into patients EHR.
Assumes all other duties and responsibilities as necessary.
Maintains office records and logs as directed by Practice Management Supervisor.
Prepares and completes patient charts and schedule procedures (professional/technical).
Performs the duties as scheduler/receptionist to ensure the efficient management of the daily schedule and clinic schedule.
Handles all clerical functions including positive office image, communication, patient and office needs.
Maintains files and provides supportive services to the overall efficient functioning of the medical practice.