Scheduler - Outpatient Cardiology
About The Position
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.
Requirements
- 1 year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry
- Telephone, scheduling and physician practice experience required
Nice To Haves
- NextGen experience preferred
Responsibilities
- Supports patient access by serving as a greeter, operator or general scheduler.
- Serves as a greeter in the practice and/or answers the main telephone line for the practice location.
- Effectively greets customers and/or answers the telephone providing a positive first impression of PHI.
- Addresses callers' questions immediately, as appropriate.
- Triages calls to the appropriate PHI person.
- Schedules clinic appointments and ancillary procedures.
- May serve a scheduling role in check-out or the Call Center.
- Provides coverage for other Front Office positions as requested by the supervisor or manager.
- Demonstrates outstanding customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
