Scheduler/Medical Secretary

Yale New Haven Health•Greenwich, CT

20h•Onsite

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Works independently in the Radiology Department as part of the Interventional Radiology team. Answers telephone calls, schedules studies in Epic and with the radiologists. Assures that paperwork is complete and all aspects of the procedure are prepared prior to patient arrival. Works closely with radiologists and nurses to be aware and available for same day requests and fielding patient questions. Works with the scheduling and preauthorization personnel whenever necessary. Cross trained to be of assistance within other aspects of the radiology ancillary staff.

Requirements

Knowledge of medical terminology, typing, computer skills, experience with EPIC, WORD and EXCEL required.
Minimum 3 years of experience working in a hospital or medical office environment required.

Nice To Haves

Associates degree or above preferred.

Responsibilities

Maintains responsibility for general clerical support functions to department to ensure efficient utilization of time. Completes errands as requested.
Completes miscellaneous paperwork as required. Ensures all forms including downtime forms are available in the department
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs, and to provide the care needed as described in the unit's/area's/department's policies and procedures.
Responsible for promoting the Greenwich Hospital Patient Quality Service Excellence Standards.
Acts as patient advocate and assures that the patient's Bill of Rights is followed.
Knowledgeable/Accountable/Fiscally Responsible
Continually seeks ways to sustain and improve one's skills.
Flexible/Open-Minded
Listens with an open mind to other's opinions in the spirit of finding and following the best ideas.
Treats the people we serve as guests.
Welcomes patient, visitors and staff in a warm, friendly manner; is courteous ; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
Listens to patients, visitors and staff and acts promptly to address concerns.
Uses active listening techniques to understand other's needs and acts decisively to resolve problems.
Respects the privacy and confidentiality of patient's, visitors and staff.
Treats all patient related and other discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas.
Presents a professional image.
Wears name badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
Answers the telephone professionally.
Answers the phone promptly following department guidelines; introduces self and department and as appropriate, offers assistance. Uses a pleasant tone of voice.
Maintains a clean and safe environment
Keeps work are safe and clean; keeps hallways clear.
Anticipates what services and information people need and takes action to provide it.
Watches for clues that patients or visitors require assistance. Asks 'May I help you?'. Escorts them to their destination, if necessary, Encourages people to ask questions.
A Quality attribute for those in a leadership role.
Engages in open, honest, and clear coaching discussion that builds commitment through straightforward feedback two-way dialogue, and emphasis on problem-solving.