Scheduler-Intermediate (HOPD Mays Cancer Center - Infusions)

UT Health San Antonio•San Antonio, TX

About The Position

Under general supervision, the Scheduler-Intermediate provides scheduling and registration support to a clinic. The role supports patient access by handling appointment scheduling, patient messages, referrals, registration and insurance information, and patient questions. It also provides backup front-desk coverage and may support the call center when clinics are short staffed.

Requirements

High school diploma or GED.
Three years of related experience.
Ability to support the mission, vision, and patient promise through interactions consistent with the UT Health Way.
Analytical thinking and the ability to use logic to coordinate work within scheduling constraints and handle emergent requirements in a timely manner.
Creativity and alternative thinking, with the ability to develop ideas supportive of the UT Health Way.
Proficiency with Microsoft Office and database programs.
Excellent verbal, written, and interpersonal communication skills.
Ability to prioritize messages based on urgency.

Nice To Haves

Clinical experience.

Responsibilities

Provide telephonic support to the clinic, including scheduling appointments, documenting patient messages, maintaining physician schedules and templates, entering referrals, informing patients of financial obligations such as copays and balances, and coordinating interpreter services.
Verify or create registration and insurance information for established and new patients at each point of patient contact, updating information as necessary.
Document requests in the system, gather appropriate information, and prioritize messages according to urgency.
Assist patients with questions or concerns and attempt to resolve issues before they become complaints; contact someone to assist when unable to fully respond.
Provide backup support or coverage at the front desk and, when assigned due to clinic staffing needs, log into the call center (ACD).
Perform other duties as assigned.

Benefits

UT SELECT medical insurance, offered free for employees; family members may be added through payroll deduction.
$50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance at no cost, with optional additional coverage.
Three dental insurance plan options through Delta Dental.
Two vision plan options through Superior Vision Services.
Optional disability insurance providing income if a non-work-related illness or injury prevents work.
Flexible spending accounts for qualifying dependent day care or out-of-pocket health care expenses.
Eligibility for the Teacher Retirement System (TRS) or Optional Retirement Plan (ORP), plus voluntary retirement programs.
Front-loaded paid time off of 128 to 208 hours (16 to 26 days) based on years of service, with first-year proration possible.
Extended Illness Bank accrual of 8 hours per month.
Paid family leave of up to 240 hours (6 weeks) after six months of consecutive employment.
12 paid holidays each year.
Discounts on services, tickets, and gym membership.