Scheduler III - Heart and Vascular

Trinity Health • Columbus, OH

2d • Onsite

About The Position

The Scheduler III functions as a liaison between the physicians, patients, office and hospital testing staff in scheduling patient office visits, testing, procedures and surgeries.

Requirements

• High school graduate or equivalent
• Three years experience of scheduling experience for physician practice or hospital/ancillary departments
• Customer service oriented
• Effective Communication Skills
• Knowledge of Microsoft Office and scheduling software

Responsibilities

• Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.
• Meets population specific and all other competencies according to department requirements.
• Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.
• Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.
• Utilizes patient information and physician assessment to identify patient's scheduling needs.
• Prepares written orders for procedures.
• Collaborates with physician, various physician offices, surgical/procedure labs, and ancillary departments for scheduling of procedure in order to ensure alignment for scheduling for current, future/multiple procedures as it relates to a specific protocol.
• Collaborates with clinical staff for timing off procedure/surgery scheduling for medication adjustment as it relates to a specific protocol.
• Schedules complex office visits by collaborating with clinical staff to ensure quality timeframes are met per clinical protocols.
• Provides pre-procedure education.
• Conducts and ensure prior authorization.
• Schedules post procedure office visit and/or testing
• Responsible for creating and managing an efficient schedule to assist maximizing utilization and physician productivity.
• Functions as a liaison between the physicians, patients, referring physicians, and members of the service line.
• Independently problem solves to indentify areas of opportunity to enhance the customer experience.
• Able to anticipate patient and physician scheduling needs and provide proactive communication for continuity and delivery of quality care.
• Demonstrates behaviors which constitute service and customer focused relationships.
• Maintains confidentiality of all patient information.
• Communicates pertinent clinical/scheduling information to the physicians, office staff and patients.
• Coordinates multiple test, procedures and physicians when scheduling cases as well as completes pre-procedure task.
• Schedules complex procedures and surgeries following approved Medical Group, hospital and Patient Care Services policies and procedures and educates patients on preparation instructions. This may include several coordinating with several departments and/ or providers.

Benefits

• Competitive compensation and benefits packages including medical, dental, and vision coverage
• Retirement savings account with employer match starting on day one
• Generous paid time off programs
• Employee recognition incentive program
• Tuition/professional development reimbursement
• Relocation assistance (geographic restrictions apply)
• Discounted tuition and enrollment opportunities' at the Mount Carmel College of Nursing
• DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED