Scheduler I

Fisher-Titus Health•Norwalk, OH

25d•Onsite

About The Position

Schedules all procedures for the Operating Room, Central Scheduling, Ambulatory Surgery including the Treatment, Cystoscopy and Endoscopy Suites. Reports to: Admitting Manager. This role requires maintaining knowledge of all operative software and maintenance routines, scheduling all elective surgical procedures, and promoting a positive and professional image. The Scheduler is responsible for effective and efficient OR scheduling and utilization. They must attend all required Safety Training programs and understand their responsibilities related to general safety, department/service safety, and specific job-related hazards. Following the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens is essential. Demonstrating respect and regard for the dignity of all patients, families, visitors, and fellow employees is crucial to ensure a professional, responsible, and courteous environment. Promoting effective working relations and working effectively as part of a department/unit team, both inter- and intra-departmentally, is necessary to facilitate the department's/unit's ability to meet its goals and objectives. The role also involves participating in the monitoring of operative information system quality control and its evaluation. Accurately identifying real/potential problems affecting the service and implementing solutions with follow-through and communication is key. The Scheduler prepares and distributes the surgery schedule, operates a computer terminal, and schedules all appointments that require prior authorization, maintaining prior authorization lists to ensure they are obtained prior to patients' arrival.

Requirements

Equivalent to four years of high school with working knowledge of medical terminology.
Operating Room procedures/terminology and admitting procedures.
Ability to communicate effectively and record information accurately.
Minimum of one year of scheduling experience.
Experience with PC inputting/typing.
Attends all mandatory education programs and can describe his/her responsibilities related to general safety and regulatory compliance.
Appearance is professional, neat, clean, and appropriate for the work environment.
Wears proper photo identification badge while on duty.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his/her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
Confidentiality of all data, including patient, employee and operations data.
Quality Assurance and compliance with all regulatory requirements.
Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
Communicates with Compassion - Every patient, Every time
Engages in active listening skills
Utilizes the AIDET communication tool
Uses key words at key times
Utilizes HEART service recovery techniques
Demonstrates Service Etiquette - Every patient, Every time
Smiles and greets patients using the 10/5 rule
Demonstrates a calm, positive attitude through tone and body language
Ensures patient privacy and promotes a healing environment
Adjusts approach to respect the diversity of patients
Assesses and manages patient's expectations of care
Commitment to Safety - Every patient, Every time
Follows established safety guidelines to reduce risk of adverse event through early recognition
Commits to the Culture of Safety; If you see something, say something
Delivering High Quality Care - Every patient, Every time
Commits to efficient, effective and purposeful work and delivery of care
Engages in practices that will continually improve processes

Responsibilities

Schedules all procedures for the Operating Room, Central Scheduling, Ambulatory Surgery including the Treatment, Cystoscopy and Endoscopy Suites.
Maintains knowledge of all operative software and maintenance routines.
Schedules all elective surgical procedures.
Promotes a positive and professional image.
Responsible for effective and efficient OR scheduling and utilization.
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards.
Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
Participates in the monitoring of operative information system quality control and its evaluation.
Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
Prepares and distributes surgery schedule.
Operates computer terminal.
Schedules all appointments that require prior authorization.
Maintains prior authorization lists ensuring it is obtained prior to patients arrival.