Scheduler - General Surgery Operating Room
About The Position
The Scheduler - General Surgery Operating Room is responsible for ensuring patient safety by identifying the correct patient and preparing them for procedures. This role also supports the Revenue Cycle by ensuring accurate data entry and system error resolution. Additionally, the scheduler provides customer service to patients, families, and staff, investigates and resolves customer requests, and ensures compliance with regulatory agencies. Maintaining HIPAA and confidentiality is crucial in this role, involving the protection of patient information and providing coaching on related concerns.
Requirements
- High school diploma or equivalent
- 3+ years of work experience in a related job discipline
Responsibilities
- Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
- Escalates potential safety concerns regarding patient identity and other safety risks.
- Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system.
- Talks to management to explain system errors or to recommend changes to the system.
- Identifies and resolves data and insurance coverage errors and trends.
- Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling across multiple divisions.
- Investigates and resolves customer requests, questions, or problems, according to CCHMC policies and procedures.
- Contacts outside representatives to request information or assistance in resolving problems.
- Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
- Escalates compliance concerns and offers resolutions to management.
- Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage.
- Accesses only information and records necessary to perform the responsibilities of the position.
- Provides coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
