Senior Billing Representative

Temple University•Location INSIDE of PA, PA

2d•$24 - $26•Hybrid

About The Position

Temple University's Kornberg School of Dentistry is searching for a Scheduler/Biller! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 11 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more!

Requirements

At least 3 years of related experience with patient interaction within a dental or medical setting
Additional experience with dental medical/billing functions, terminology, third party coverage plans in all phases of claims processing, and other insurance functions required
Must be able to travel between our clinical locations in Philadelphia and Tamaqua as needed
Must be able to work with a diverse populations of students, faculty, staff, and patients and their families
Must have good written and verbal communication skills
Excellent organization and interpersonal skills
Excellent customer service skills
Ability to work in a team environment and to fill in for other areas of the school as needed
Ability to multitask, prioritize work, and make independent decisions for non-complex issues

Nice To Haves

An equivalent combination of education and experience may be considered

Responsibilities

Greeting and screening visitors
Answering telephones
Returning voicemails
Screening calls
Taking and relaying messages
Using the computerized Clinical Management System to assist with scheduling appointments for patients
Coordinating schedules for all faculty that work in the practice and with other departments in the school
Following up with patients to update them on insurance company pre-authorizations
Manual and electronic billing
Insurance verification
Payment posting and reconciliation
Follow-up on denied claims or claims requiring additional information
Schedule patient appointments
Perform front desk activities for the clinic: greeting patients and visitors; check-in patients and announce their arrival; check patient out of at end of appointment
Answer calls and assist callers with their questions, and take messages when needed and relay information in a timely manner
Confirm patient appointments
Prepare charts for new patients, assuring and verifying accuracy of information
Maintain and update all charts for existing patients
Research misplaced/lost patient records
Verify insurance work with patients and students to settle insurance issues
Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required
Make sure accounts of patients are orderly and up-to-date
Handle patient/ student doctor complaints and inquiries and act as a source of information in these matters
Prepare pre-authorization, send out timely and record number when received
Prepare claims, use appropriate channel for submitting claims
Process credit and debit payments at cluster site when appropriate
Compile statistical data for Business Office or other department use
Prepare reports, worksheets and other forms related to daily cashier functions
Forward all information to appropriate department
Keep up-to-date on policies and procedures related to the Dental School
Be able to answer questions from Administration and outside stakeholders, such as cash operations concerning daily work
Keeping the patient waiting area well organized including making sure chairs are in the appropriate places, and reading materials are organized and up to date
Be cross trained and to fill in handling similar administrative duties in all other areas within the Dental School as needed
Prepare and submit reports to Business Manager when required