Schedule inbound Coordinator I
About The Position
The NDC Schedule Inbound Coordinator (SIC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Service Dispatch Coordinators, Field Service Managers, peers and customers to drive key business initiatives and service delivery such as managing email service request backlog, guard dispatch, emergency ticket dispatching, coordinate third party vendor meets, Field Technician calls for assistance or ticket management, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery. They are expected to be able and willing to perform and partner across all major functions within the Schedule Inbound Coordinator role including inbound customer and service tech call handling, Guard Dispatch, and workorder request management.
Requirements
- Minimum of 1-year customer service experience.
- Flexibility to perform other duties as assigned.
- Maintain above satisfactory attendance.
- Good written and verbal communication skills.
- Detailed Oriented.
- Flexibility.
- Composure.
- Knowledge of Microsoft office (Email/Excel) and other required programs.
- Confidence.
- Problem Solving.
- Critical Thinking Skills.
- Proactive.
- Decision Making Skills.
- Self-Motivated/Driven.
- Time Management and Prioritization skills.
- Ability to Self-Manage.
- Accountability.
- Change Agent.
Responsibilities
- Performing service dispatch and supporting field operation activities within the Security Domain of JCI.
- Managing email service request backlog.
- Guard dispatch.
- Emergency ticket dispatching.
- Coordinating third party vendor meets.
- Handling Field Technician calls for assistance or ticket management.
- Establishing strong professional relationships with field personnel.
- Answering and responding to internal and external inquiries from customers.
- Inbound customer and service tech call handling.
- Workorder request management.
- Scheduling service requests.
- Managing technician calls.
- Meeting or exceeding Key Performance Indicators.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
