Full Time Schedule Coordinator
About The Position
The Scheduler/Intake Coordinator coordinates client’s transition from an institutional setting to home health care services, processes client referrals and initiates services. This role operates under the general supervision of the Director of Clinical Services and adheres to organizational policies, federal, and state regulations. Essential functions include collecting database information during intake, assisting clients and referral sources in establishing home care/hospice plans, communicating and educating referral sources, scheduling staff for various programs (Medicare, Private Duty, Passport), serving as a liaison between referral sources and interdisciplinary teams, investigating and documenting payor coverage, advocating for client benefits, tracking referrals, updating referral sources on client status, and communicating necessary information to team members regarding new admissions and referrals. The role also requires providing appropriate documentation of referrals per agency policies. Non-essential functions include participating in agency quality assurance programs, communicating information to other departments, assisting in policy development, and attending interdisciplinary team meetings for care coordination and problem-solving.
Requirements
- High school diploma or GED.
- Good communication skills.
- Good comprehension skills.
- Good computer skills.
- Good interpersonal skills.
- Ability to speak, read, write and understand English.
- Working knowledge of Windows, Microsoft Office Suite, and World Wide Web.
Nice To Haves
- Prior scheduling experience in the health care field preferred.
Responsibilities
- Collects data base information during the intake process.
- Assists the client, physician and/or discharging facility to establish an effective home care/hospice plan prior to the client’s transfer to home setting.
- Communicates with and educates referral sources regarding services via written and telephone contact.
- Schedules staff for Medicare, Private Duty, and Passport.
- Serves as a liaison between referral sources and interdisciplinary teams.
- Investigates, verifies, negotiates and documents coverage from all payor sources.
- Advocates on behalf of client to ensure receipt of entitled benefits.
- Tracks all referrals/admissions on weekly referral report.
- Updates referral sources on status of clients currently receiving service or recently discharged and the client’s response to services received.
- Communicates appropriate information to team members regarding new admissions and referrals, including client needs such as a plan of care, supplies, and equipment.
- Provides appropriate documentation of referral per agency policies.
- Participates in agency quality assurance performance improvement programs.
- Communicates necessary information to other departments.
- Assists in developing and modifying policies and procedures.
- Attends and participates in regularly scheduled interdisciplinary team meetings to coordinate care plans, follow up on changes and other communication, problem-solve, receive staff support and in-service education.
Benefits
- Medical & Rx – 3 plan options
- Healthcare Flexible Spending Account or Employer funded Health Savings Account
- Fertility & Family Building Support
- Weight Management
- Chronic Condition Support
- Parental Leave paid at 100% for four weeks
- Dental & Vision coverage
- Company provided Life & ADD insurance
- Disability coverage
- Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage
- Flexible Spending Accounts for Dependent Care (with company match)
- Transportation & Parking Flexible Spending Accounts
- Well-being Programs including an enhanced EAP with mental health and work-life support
- Tobacco cessation programs
- Well-Being Your Way which offers up to $1000/year in rewards & reimbursements
- 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds
- Reimbursement for Tuition expenses
- Paid Time Off (PTO)
- 9 paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
