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Alterra•Stratton, VT

2d•Onsite

About The Position

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). POSITION SUMMARY Ticket Scanners are responsible for ensuring every ticket or season pass is validated each time the guest rides the lift. This involves engaging with and providing a first-class mountain adventure for each and every guest, communicating clearly and making split second decisions to ensure proper ticket validation. This is a seasonal position with part-time opportunities, paid at $20.00/hr. Recruitment for this role will be ongoing through December.

Requirements

Must be at least 14 years of age or older
Able to work outside for long periods of time in inclement weather
Reliable transportation to/from work
Must be able to work in high-volume, fast-paced environment
Able to communicate and problem solve independently
Must be comfortable working with electronic equipment
Ability to lift 50lbs on a consistent basis
Actively pursuing a High School Diploma, or equivalent

Nice To Haves

Previous customer service experience, preferred

Responsibilities

Ensure RFID gate reads guests passes
Assist with the orchestration, set up, and breakdown of maze
Open and close pinch points as needed for maximum traffic flow
Be aware of all ticket types and prices
Assist and respond to guest inquiries
Must have current information about the mountain and events
Ability to troubleshoot RFID gates and tablet equipment
Additional duties as assigned

Benefits

Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
Free or discounted multi-resort dependent season passes
Free or discounted IKON pass
Discounted golf & fitness center memberships
Employee childcare rates & discounted seasonal programs
Retail + F&B discounts
Friends & family tickets
Onsite medical clinic
Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
401(k) plan with company match
Discounted tuition plan
Paid parental leave
Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees