K-12 Scaled Success Manager
Framework
•$40 - $40•Remote
About The Position
We are seeking a Success Manager to drive our efforts with Small Districts, which comprise about 25% of student subscriptions. This includes leveraging scalable tools to onboard new customers, build educator communities, drive product usage, and ultimately deliver student reading growth. This is an individual contributor, customer-facing position.
Requirements
- Bachelor's degree, and/or relevant experience.
- 4+ years of customer success experience - preferably in the Education SaaS industry
- Experience implementing software solutions, preferably in the education technology industry.
- Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
- Great interpersonal, written and oral communication skills.
Nice To Haves
- Experience in education administration and/or a start-up organization.
- You have a passion for literacy and equity in education.
- You are a problem-solver.
- You are organized and comfortable with CRM systems (e.g., Salesforce, Hubspot, ChurnZero).
- You want to help teachers achieve excellent results in their classrooms.
- You want to work with AI and automated systems and processes.
- You demonstrate a flexible and 'team first' attitude.
- You understand curriculum and software procurement in education.
- You can work with a diverse range of co-workers and customers.
- experience in digital marketing.
Responsibilities
- Drive Adoption and Engagement through Innovative, Scalable Methods.
- Manage Accounts to Deliver Student Growth and District Renewals
- Create and Support Educator Communities
- Collaborate Across Teams to Drive Customer Satisfaction
- Leverage Technology to Deliver Efficient and Effective Support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
