About The Position
Boomi is a fast-growing company focused on connecting everyone to everything, anywhere, through its award-winning integration and automation platform. The company values creating an amazing culture and building customer love, with the Customer Success team playing a crucial role in helping customers accelerate their time to value and expand their relationships with Boomi. This role is for an experienced Customer Success Manager within the commercial segment, responsible for managing a large portfolio of customers, driving adoption, and acting as the voice of the customer internally. The CSM will orchestrate high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes.
Requirements
- 4-6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
- Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
- Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences
- Ability to actively listen to customers and translate their business needs into personalized consultation
- Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans
- Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously
- Technical proficiency and a strong understanding of cloud-based software solutions
- Develop, test, and iterate on scaled playbooks and engagement strategies
- Impeccable verbal and written communication skills as well as customer-facing experience
Nice To Haves
- 2-3 years of working as a Customer Success Manager for a SaaS or a cloud-based platform
- Experience in iPaaS, Automation, or Data/Application Integration space
- Experience with Customer Success Management tools like Gainsight, Totango or ChurnZero
- Japanese, Mandarin, French, German language skills
Responsibilities
- Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements
- Identify, design, and being able to achieve the customer's goals in a short-term relationship
- Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
- Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task
- Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
- Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention
- Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts
Benefits
- Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected].
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
