Scaled Abuse Specialist, Special Projects & Investigations

Amazon • San Diego, CA

7h

About The Position

The Special Projects & Investigations team is looking for an experienced, motivated industry specialist with background in risk, digital fraud, compliance, or cyber investigations who also have advanced data analysis skills (SQL, Python, Machine Learning, Data Science). This role will manage critical and high impact projects and scale their findings through technology and analytics to interpret risks across Amazon’s entire business segment or apply other industry experience to develop feasible, systematic solutions to endemic problems.

The Customer Trust (CT) organization's mission is to keep Amazon stores safe and trustworthy for our buyers, brands and selling partners, by enabling our selling partners to provide great CX while ensuring bad actors are kept out of our stores. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. We search out highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.

We catch bad actors and stop online fraud. It’s fun. It’s hard. It matters. We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, the ideal candidate should be passionate about use of advanced data analytics and technology approaches to identify patterns and establish connections to uncover process and technology gaps and prevent fraud across Amazon stores worldwide. Your decisions are not only fundamental to helping protect customers and selling partners but will help maintain the health of Amazon’s catalog and product listings ecosystem.

Requirements

• Bachelor's degree
• 3+ years of relevant industry experience in risk or fraud investigations, Identity and Access Management, e-commerce, analytics, or security
• Proficient with deriving insights from big data using SQL & experience manipulating/processing data with Python, and AI tools
• Proven ability to deliver complex projects across multiple teams

Nice To Haves

• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Experience in Amazon Redshift and other AWS technologies
• Master's degree in Math, Statistics, Computer Science, or related Science field, or experience in data science, machine learning or data mining
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience working in e-commerce or tech industry working on scaled abuse
• Experience working in relevant industries such as Identity and Access Management, security, investigations, risk, compliance or project management
• Exceptional ownership and bias for action: willing to move quickly and decisively

Responsibilities

• Complete risk analyses and manipulate data in complex data sets (SQL, Python, R etc.)
• Use high-level judgment to inform our most complex enforcement decisions
• Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.
• Use data and/or technical skills to discover new ways to scale deep dive signals resulting in the identification of many bad actors and sizing the issue
• Owning the complete life cycle of one or more complex problems - from identification through scaling the solutions
• Break problems into manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment
• Conduct large scale deep dives to derive insights about tactics used to conduct abuse on our stores, identifying gaps and risk in Amazon's current mechanisms, systems, and policies
• Write documents for partner teams and executives that identify problems, propose technical solutions, and drive alignment among stakeholders
• Own partnerships with stakeholder teams and guide appropriate trade-offs, clearly communicate goals, roles and responsibilities.
• Utilize agentic AI systems to automate workflows, scale pattern detection, and accelerate investigation and detection projects.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level