Scale Operator

King County•Maple Valley, WA

9h•Hybrid

About The Position

The Operations Section of King County’s Solid Waste Division (SWD) is inviting applications for two (2) Career Service positions. Join our team as a Scale Operator and play a vital role in delivering exceptional customer service while supporting our department and division goals related to environmental sustainability. As part of our dedicated team, you will help create a safe, efficient, and positive experience in customer service and customer experience, educational literature and public communications, safety, site design, and recycling improvements, to name a few. This is an exciting opportunity for you to become part of our work family. This role is responsible for managing point-of-sale operations at a King County Solid Waste facility, which includes processing customer fees, managing daily financial receipts, and securing funds according to established open/close procedures. A core focus is providing excellent customer service while educating a diverse public on waste disposal rules, unsecured load laws, and compliance ordinances. Additionally, the position requires maintaining accurate transaction records, managing Scale House supply Inventory, and utilizing strong problem-solving skills to independently or collaboratively handle emergency situations and system failures in a fast-paced environment.

Requirements

Working Knowledge cash handling and transaction management experience. (3-years preferred)
Demonstrated customer service experience with internal and external customers in a fast paced/high volume environment. (3-years preferred)
10-key experience
Aptitude to work closely with others; experience communicating with a diverse range of staff and customers in a pleasant, non-judgmental, respectful, and culturally sensitive manner
Ability to work independently
Written and oral communication skills; organizational skills
This position requires the ability to travel in a timely manner to various work locations, including to sites which may not be served by public transportation. County vehicles may be available to utilize.

Nice To Haves

Experience with De-escalation training.
Public service experience; local, state, or federal government.

Responsibilities

Provide professional customer service to internal stakeholders, TSOs, Engineering, Electricians, Mechanics, RES, Communications, and Internal Affairs—as well as external stakeholders, public/vendors by addressing inquiries, facilitating solutions, and ensuring understanding of applicable policies, procedures, and processes.
Reconcile daily funds & receipts
Handle transactions that include cash, credit cards, Apple pay, King County vouchers using Point of Sale system (10- key on keyboard)
Daily reporting of transactions (i.e. print receipts, send documents to Leads at Bow Lake)
Demonstrate effective interpersonal and communication skills when interacting with customers, coworkers, vendors, and other departments to exchange information, resolve issues, and support organizational objectives.

Benefits

Excellent medical, dental, and vision coverage options
Life and disability insurance
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs