SCALE OPERATOR

Gerdau•Dyersburg, TN

7d•Onsite

About The Position

At Gerdau, we empower our people to grow, thrive, and make a difference—together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose. We're Hiring! Scale Operator role in a scrap metal, recycling, logistics, or industrial yard environment. The position combines customer service, administrative accuracy, cash handling, dispatch coordination, and safety compliance.

Requirements

Customer service experience
Strong communication skills (phone, radio, face-to-face)
Accurate data entry and documentation
Cash handling and reconciliation experience
Ability to multitask in a fast-paced environment
Basic Microsoft Office skills
Attention to detail and organizational skills
Ability to remain professional under pressure
Safety awareness and compliance mindset

Responsibilities

Greet customers and drivers professionally.
Identify material grades and direct vehicles to the correct yard locations.
Manage difficult customer situations calmly and professionally.
Answer and redirect incoming phone calls.
Weigh incoming and outgoing vehicles.
Create and process scale tickets.
Record vehicle information, material descriptions, weights, contract numbers, and load destinations.
Ensure all transactions are accurately documented.
Maintain purchase and sales records.
Assign purchase order and sales order numbers.
File, fax, and distribute scale tickets.
Keep records organized and accurate.
Process customer payments and adjustments.
Issue cheques and cash payments when required.
Handle daily cash reconciliation.
Work with buyers to adjust contract pricing when necessary.
Maintain radio communication with yard personnel.
Coordinate with dispatch, operations, management, sales, and IT teams.
Respond appropriately to emergency communications.
Enforce PPE requirements for visitors and drivers.
Follow and promote safe work procedures.
Monitor yard access and gate operations.