Scale House & Order Coordinator

Buechel Stone Corporation•Chilton, WI

6d•Onsite

About The Position

The Scale House & Order Coordinator is responsible for managing scale house operations, accurately weighing trucks and processing shipment paperwork, providing exceptional customer service, assisting the sales department with order entry. This position serves as a primary point of contact for customers, truck drivers, shipping loader operators, and sales staff to ensure accurate and efficient documentation, order processing, shipments, and daily operations.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Office applications and ERP/order management systems.
Strong data entry skills with a high level of accuracy.
Excellent organizational, communication, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills.
Basic math and problem-solving abilities.
Ability to sit for extended periods while performing computer and administrative work.
Occasional standing, walking, bending, and lifting up to 25 pounds.
Ability to work in an office environment adjacent to active manufacturing and shipping operations.
Ability to safely interact with truck traffic, customers, and operations personnel.

Nice To Haves

Previous experience in scale operations, dispatch, logistics, customer service, order entry, or administrative support preferred.

Responsibilities

Operate truck scale system for inbound and outbound loads.
Accurately weigh trucks, issue and record scale tickets.
Verify load information, weight, material types, quantities, and customer information.
Ensure compliance with company safety policies and site procedures.
Direct truck drivers to designated loading and unloading areas
File and maintain records related to orders, shipments, and scale transactions.
Resolve weight and order discrepancies and documentation issues in a timely manner.
Communicate effectively with drivers, shipping loader operators, operations and sales staff to ensure accurate and timely order fulfillment.
Maintain a clean and organized scale house environment.
Greet & Provide exceptional service to visitors, customers, vendors, and drivers.
Answer phones and direct inquiries appropriately
Enter customer sales orders accurately into the company ERP system.
Verify pricing, product specifications, freight requirements, and delivery schedules.
Generate invoices, delivery tickets, and related sales documentation.
Process customer payments and maintain accurate transaction records when applicable.
Support sales staff with order entry and administrative tasks.
Perform other general office and administrative duties as assigned.