Scale House Operator (Cashier)

Burrtec•West Valley MRF/TS, Fontana, CA, US, CA

1d•$23 - $24•Hybrid

About The Position

Burrtec is seeking a Scale House Operator (Cashier) for their Fontana/West Valley Material Recovery Facility division. This role provides a variety of customer service duties by interacting, servicing, and consulting with face-to-face customers as well as via telephone. The operator will be responsible for understanding and following facility rules, controlling traffic, handling cash transactions, identifying vehicle types, and accurately entering weight data into the in-house system.

Requirements

Strong face-to-face customer service orientation coupled with interpersonal skills, which demonstrates a strong concern for satisfying the customer.
Good oral and written English communication skills.
Good listening skills and elicit information.
Ability to establish and maintain effective, professional, and calm working relationships with customers and co-workers.
Flexible and have the ability to handle multiple tasks.
Detail-oriented and concern for quality.
Computer Skills and the ability to operate a 10-key calculator are required.
Learn and correctly interpret and apply policies and procedures.
Accurately count money and calculate change.
Previous customer service experience required.

Nice To Haves

Cash handling experience preferred.
Prior experience in the Waste industry is preferred.
Bilingual in Spanish is highly preferred.

Responsibilities

Understands and follows facility rules and regulations and is able to convey this information to customers, both face-to-face and on the telephone.
Logs into the in-house system on all necessary terminals to begin the day's transactions.
Controls traffic using traffic control lights.
Counts and records daily cash on the opening cash sheet.
Asks all basic questions from memory to be able to accurately transact with a customer (material, unacceptable, jurisdiction).
Identifies various vehicle types and uses the estimated vehicle weight table to transact deposits on inbound public loads.
Accurately counts money presented by customers for deposit/payment.
Applies policy on proper cash handling (checking for counterfeit bills).
Accurately records deposits received in the in-house system.
Highlights the deposit amount on the receipt given to the customer.
Accurately makes change.
Counts change back to the customer.
Accurately identifies truck numbers on account customer vehicles.
Applies and follows all deputy weigh master rules/guidelines.
Accurately enters weight indicator readouts into the in-house system for Gross and Tare weights.
Uses the correct terminal to scale when transacting customers.