SCA Nurse Advice Line RN - Overnight Shift - Remote
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a SCA (Service Contract Act) Nurse Advice Line RN, you will play a critical role in delivering high-quality, evidence-based care to Beneficiaries across the globe. Using advanced clinical decision support tools, you will provide real-time health education and symptom triage through phone, chat, and video platforms—helping individuals make informed decisions about their health when they need it most. This is a dynamic, fast-paced role ideal for nurses who thrive on variety, critical thinking, and meaningful patient interaction—all in a virtual environment. This position will work as part of a 24/7 Call Center line, and we have full-time positions available. Training, regardless of schedule, will be 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Please note, this is an overnight shift which includes working either a Saturday or Sunday. Start time could be around 1am-4am CST and could end around 9:30am-12:30pm CST, depending on shift.
Requirements
- Current active compact RN license in home state
- Ability to get licensed in non-compact states (If their home state is FL – their school has to be nationally certified)
- Ability to pass security clearance
- 3+ years of recent clinical experience
- Solid clinical experience with ability to triage all age groups
- Advanced technical skills – use multiple programs simultaneously, multiple monitors, and multitasking while on call
- Hard wired Internet
Nice To Haves
- Experience with military or veterans
- Bilingual in English and Spanish
Responsibilities
- Provide symptom triage and health education for patients of all ages using evidence-based protocols
- Assess a wide range of medical concerns and guide patients toward appropriate care
- Provide high-quality clinical services within scope of practice and in alignment with established team processes and protocols
- Conduct comprehensive assessments, including thorough health history collection
- Accurately document all interactions in a timely manner in accordance with policy
- Communicate effectively with beneficiaries to ensure clear understanding of care recommendations and health guidance
- Collaborate and communicate promptly with internal staff to support continuity of care
- Determine appropriate dispositions and deliver tailored health education
- Partner with leadership and teammates to meet performance and service expectations
- Support onboarding and development of new team members as a preceptor or mentor
- Participate in team meetings, training, and continuous improvement efforts
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
