SC/VB Assistant Clerk (#642) Limited Term

Maine Judicial Branch•Lewiston, ME

10d•$21 - $29•Hybrid

About The Position

The State of Maine Judicial Branch is seeking a detail-oriented team player with strong customer service skills to work in the Service Center/Violations Bureau in Lewiston. This is highly responsible clerical work in a high-volume, multifaceted operation that functions as a call center, collection agency, and court. The role requires meeting demanding daily deadlines, extensive public contact, handling sensitive and complex court inquiries, and using databases, computer systems, and basic office procedures. Partial remote work may be possible after the initial training and orientation period. This is a fund-dependent, limited-term position.

Requirements

High school graduation or GED.
Experience providing customer service, clerical work, and/or office administration.
Ability to perform duties efficiently and accurately with attention to detail.
Ability to accurately keyboard 45 words per minute.
Ability to remain professional and calm in stressful situations and demonstrate excellent customer service.
Ability to understand and follow administrative and clerical procedures, Judicial Branch policies, legal documents, and laws pertaining to the court system.
Ability to work under pressure to meet daily deadlines, individually and as part of a team.
Ability to perform basic mathematical functions and multitask.
Ability to understand and follow oral and written instructions.
Basic writing, spelling, and grammatical skills.
Ability to learn detailed computer applications.
Ability to maintain confidentiality of sensitive Judicial Branch information and adhere to the Judicial Branch Code of Conduct.
Ability to use and care for office equipment, including computers, calculators, copy machines, postage machines, fax machines, and folding machines, and learn to use cash drawers and credit card readers.

Nice To Haves

Experience responding to customer inquiries using various software and databases.

Responsibilities

Communicate effectively by telephone, in person, and in writing with members of the public, judges and justices, attorneys, litigants, and government agencies, using appropriate customer service techniques.
Answer incoming calls for the trial courts, Violations Bureau, and Administrative Office of the Courts while completing other required duties.
Use court case management systems, the Service Center knowledge bank, Judicial Branch website and intranet, and other sources to respond to public inquiries.
Use telephone systems, Brightmetrics, and CallTracker to cover incoming lines, manage and resolve a high volume of calls within target timeframes, and transfer calls when needed.
Work collaboratively with court staff to clarify information and respond to callers.
Research records in court case management systems.
Use computer applications for document sharing, docketing, file management, and related work, including Teams and OneDrive.
Prepare juror correspondence; coordinate with the Bureau of Motor Vehicles to obtain potential juror names; prepare jury lists; maintain mailing supplies; send questionnaires; and update juror records for returned mail.
Serve as a courtroom clerk and perform duties assigned by the judge, including technical support, managing recording equipment, and supporting Zoom trials and other remote proceedings.
Process high volumes of data entry, docketing, mail, and revenue collections, and maintain books, ledgers, and accounts as needed.
Handle court scheduling, including hearings, motions, and other correspondence.
Prepare abstracts, suspensions, restorations, and reports for the Secretary of State, Administrative Office of the Courts, Chief Judge, and other agencies as directed.
Maintain professional knowledge and stay current on changing forms and court procedures.

Benefits

13 paid holidays, more than two weeks of vacation leave, and 12 paid sick days each year.
Four weeks of paid parental leave.
Gym membership and childcare reimbursement programs.
Public Service Student Loan Forgiveness Program.
Health insurance, with 85%–100% of employee-only plan premiums paid by the employer.
A 5% health insurance premium credit.
Dental insurance, with employee-only plan premiums fully paid by the employer.
Health and dependent care flexible spending accounts.
Defined Benefit Pension plan contributions.
Voluntary deferred compensation through a 457 retirement savings plan.
Up to $1,000 in tuition reimbursement each year.
Employer-paid life insurance equal to one times annual salary.
Additional wellness benefits.