SC/VB Assistant Clerk (#642) Limited Term

Judicial Department•Lewiston, ME

9d•Hybrid

About The Position

The State of Maine Judicial Branch is seeking a detail-oriented team player with strong customer service skills to work in the Service Center/Violations Bureau in Lewiston. This is highly responsible clerical work in a high-volume, multifaceted operation that performs call center, collection, and court functions and requires meeting demanding daily deadlines. The role involves extensive public contact, including responding to sensitive and complex court inquiries, and requires use of databases, computer systems, and basic office procedures. Partial remote work may be possible after the initial training and orientation period. This is a fund-dependent, limited-term position.

Requirements

High school graduation or GED.
Experience providing customer service, clerical work, and/or office administration.
Ability to perform job duties efficiently and accurately with attention to detail.
Ability to keyboard accurately at 45 words per minute.
Ability to maintain professionalism, remain calm in stressful situations, and provide excellent customer service.
Ability to understand and follow administrative and clerical procedures, Judicial Branch policies, legal documents, and laws pertaining to the court system.
Ability to work under pressure to meet daily deadlines, individually and as part of a team.
Ability to perform basic mathematical functions and multitask.
Ability to understand and follow oral and written instructions.
Basic writing, spelling, and grammatical skills.
Ability to learn detailed computer applications.
Ability to maintain confidentiality of sensitive Judicial Branch information and adhere to the Judicial Branch Code of Conduct, including professionalism and confidentiality provisions.
Ability to use and care for office equipment, including computers, calculators, copy machines, postage machines, fax machines, and folding machines, and to learn to use cash drawers and credit card readers.

Nice To Haves

Experience responding to customer inquiries using various software and databases.

Responsibilities

Communicate and interact effectively by telephone, in person, and in writing with the public, judges and justices, attorneys, litigants, and state, local, county, and federal agencies.
Use appropriate voice skills and customer service techniques in communications.
Answer incoming calls for the trial courts, Violations Bureau, and Administrative Office of the Courts while performing other required duties.
Use court case management systems, the Service Center knowledge bank, Judicial Branch website and intranet, and other information sources to respond to public inquiries.
Use the telephone system, Brightmetrics, and CallTracker to cover incoming lines, manage and resolve high call volumes within target timeframes, and transfer calls when necessary.
Work with court staff to clarify information and provide information to callers.
Conduct records research in court case management systems.
Use computer applications for document sharing, Teams, docketing, file management, OneDrive, and related tasks.
Prepare juror correspondence; coordinate with the Bureau of Motor Vehicles to obtain names for potential jurors; prepare jury lists; maintain mailing supplies; send questionnaires; and update juror records for returned mail.
Serve as courtroom clerk and perform duties assigned by the judge, including technical support, court recording equipment, Zoom trials, and other remote courtroom proceedings assigned to the Violations Bureau.
Process high volumes of data entry, docketing, mail, and revenue collections; maintain books, ledgers, and accounts as needed.
Handle court scheduling, including hearings, motions, and other correspondence.
Prepare abstracts, suspensions, and restorations for the Secretary of State, and reports for the Administrative Office of the Courts, Chief Judge, and other agencies as directed.
Maintain professional knowledge and stay current on changing forms and court procedures.

Benefits

13 paid holidays, more than two weeks of vacation leave, and 12 paid sick days annually.
Four weeks of paid parental leave.
Gym membership and childcare reimbursement programs.
Public Service Student Loan Forgiveness Program.
Health insurance with 85%–100% employer-paid coverage for an employee-only plan.
Health insurance premium credit that decreases employee premiums by 5%.
Dental insurance with 100% employer-paid coverage for an employee-only plan.
Health and dependent care flexible spending accounts.
Defined Benefit Pension plan contributions.
Voluntary deferred compensation through a 457 retirement savings plan.
Up to $1,000 in tuition reimbursement each year.
Employer-paid life insurance equal to one times annual salary.
Additional wellness benefits.