SC Operations Specialist
About The Position
The SC Operations Specialist supports supply chain operations by running reports, helping manage workflow, providing information for reporting and metrics, and communicating updates to departmental teams. The role analyzes data and develops recommendations for action or process improvement, maintains systems in response to upgrades or business changes, and helps ensure compliance with systems and standard operating procedures through audits. The specialist coordinates system changes and enhancements and works with clerical support, supervisors, managers, and central administration or service teams. The role also partners with customer service to expedite high-touch requests, research complaints, and resolve issues. It provides backup support for operations specialists in other departments and for warehouse functional areas, and directs associate concerns to the department leader. The stated schedule is Monday through Friday, 1:00 p.m. to 9:30 p.m.
Requirements
- Significant above-average math skills.
- Verbal, written, and communication skills, with attention to detail.
- Ability to build metrics and knowledge of Staples product flow and interdependencies between departments.
- Ability to help supervisors lead and coordinate effective work operations using data and information to improve processes.
- Ability to work cooperatively and communicate effectively with fellow associates as a team member.
- At least 1 year of basic Microsoft Excel computer skills.
- At least 1 year of basic knowledge, depending on location, of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, or AMS software for Cubiscan.
- Certification in material handling equipment or willingness to learn.
Nice To Haves
- Microsoft Access experience.
- Knowledge of the MS Teams environment, including Power BI.
Responsibilities
- Run reports in WMS, Sunbeam, or other warehouse management or labor reporting systems.
- Assist the department leader with managing workflow as needed.
- Provide supervisors and managers with information needed to meet reporting and metric requirements.
- Help communicate information to departmental teams.
- Analyze data and develop recommendations for action or improvement.
- Maintain systems as needed due to upgrades or business changes.
- Ensure compliance with systems and standard operating procedures, and audit activity for compliance.
- Coordinate and communicate major system changes or enhancements.
- Work with clerical support, supervisors, managers, and central administration or service teams at the location.
- Work with customer service to expedite and manage high-touch customer requests, research complaints, and resolve issues.
- Provide support and backup for operations specialist roles in other departments as needed.
- Provide support and backup in warehouse functional areas as needed.
- Direct associate concerns to the department leader.
Benefits
- 112 hours of PTO and a holiday schedule for full-time associates, including 7 observed paid holidays and 1 floating holiday.
- Online and retail discounts.
- Company match 401(k).
- Physical and mental health wellness programs.
- Additional perks and benefits.
- Inclusive culture with associate-led Business Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
