SC Operations Specialist Personalization Full Time 1st Shift

Staples • La Vergne, TN

9h

About The Position

The SC Operations Specialist Personalization supports supply chain operations by running reports, helping manage departmental workflow, and providing supervisors and managers with information for reporting and metric requirements. The role analyzes data and recommends actions or process improvements, maintains systems as needed for upgrades or business changes, and helps ensure compliance with systems and standard operating procedures (SOPs).

The specialist communicates information and system changes to departmental teams, coordinates with clerical support and site and central teams, and works with customer service to expedite high-touch requests, research complaints, and resolve issues. The role also provides backup support for operations specialists in other departments and for various warehouse functional areas, and directs associate concerns to the department leader. The schedule is 8:00 a.m.–4:30 p.m., Monday through Friday.

Requirements

• Significant above-average math skills.
• Verbal, written, and communication skills, with attention to detail.
• Ability to build metrics and knowledge of Staples product flow and interdependencies between departments.
• Ability to help supervisors lead and coordinate effective work operations using data and information to improve processes.
• Ability to work cooperatively and communicate effectively with fellow associates as a team member.
• At least 1 year of basic Microsoft Excel computer skills.
• At least 1 year of basic knowledge, depending on location, of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, or AMS software for Cubiscan.
• Certification in material handling equipment or willingness to learn.

Nice To Haves

• Microsoft Access experience.
• Knowledge of the MS Teams environment, including Power BI.

Responsibilities

• Run reports in WMS, Sunbeam, or other WMS or labor reporting systems.
• Assist the department leader in managing workflow as needed.
• Provide supervisors and managers with information needed to meet reporting and metric requirements.
• Assist with communicating information to departmental teams.
• Analyze data and develop recommendations for action or improvement.
• Maintain systems as required due to upgrades or business changes.
• Ensure compliance with systems and SOPs, and audit activity to verify compliance.
• Coordinate and communicate major system changes or enhancements.
• Work closely with clerical support, supervisors, and managers at the location and with teams providing central administration or services.
• Interact with customer service to expedite and manage high-touch customer requests, research complaints, and resolve issues.
• Provide support and backup for the operations specialist role in other departments as needed.
• Provide support and backup in various warehouse functional areas as needed.
• Direct associate concerns to the department leader.

Benefits

• 112 hours of PTO and a holiday schedule including 7 observed paid holidays and 1 floating holiday.
• Online and retail discounts.
• Company match 401(k).
• Physical and mental health wellness programs.
• Other perks and benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed