SC Operations Specialist Personalization Full Time 1st Shift

Staples Inc. • La Vergne, TN

20h

About The Position

The SC Operations Specialist Personalization supports supply chain operations by running system and labor reports, helping manage department workflow, and providing supervisors and managers with information needed for reporting and metrics. The role analyzes data and recommends operational improvements, maintains systems through upgrades or business changes, and audits activity for compliance with systems and standard operating procedures.

The specialist communicates system changes and operational information to departmental teams and works with clerical support, supervisors, managers, central administration, and customer service. The position also helps manage high-touch customer requests, research complaints, resolve issues, provide backup to operations specialists and warehouse functions as needed, and direct associate concerns to the department leader.

Requirements

• Significant above-average math skills.
• Verbal, written, and communication skills, with attention to detail.
• Ability to build metrics and knowledge of Staples product flow and interdependencies between departments.
• Ability to help supervisors lead and coordinate effective work operations using data and information to improve processes.
• Ability to work cooperatively and communicate effectively with fellow associates as a team member.
• At least 1 year of basic Microsoft Excel computer skills.
• At least 1 year of basic knowledge, depending on location, of EXE/PKMS/WMS, Galaxy AS/400, Sunbeam, BRIO, Cubiscan dimension calculation equipment, or AMS software for Cubiscan.
• Certification in material-handling equipment or willingness to learn.

Nice To Haves

• Microsoft Access experience.
• Knowledge of the MS Teams environment, including Power BI.

Responsibilities

• Run reports in WMS, Sunbeam, or other warehouse-management or labor-reporting systems.
• Assist the department leader with managing workflow as needed.
• Provide supervisors and managers with information needed to meet reporting and metric requirements.
• Help communicate information to departmental teams.
• Analyze data and develop recommendations for action or improvement.
• Maintain systems as required following upgrades or business changes.
• Ensure compliance with systems and standard operating procedures, and audit activity for compliance.
• Coordinate and communicate major system changes or enhancements.
• Work with clerical support, supervisors, and managers at the location and with central administration or service providers.
• Work with customer service to expedite and manage high-touch customer requests, research complaints, and resolve issues.
• Provide support and backup for operations specialist roles in other departments as needed.
• Provide support and backup in various warehouse functional areas as needed.
• Direct associate concerns to the department leader.

Benefits

• Competitive pay.
• Inclusive culture with associate-led Business Resource Groups.
• For full-time benefits, 112 hours of PTO and a holiday schedule including 7 observed paid holidays and 1 floating holiday.
• Online and retail discounts.
• Company-match 401(k).
• Physical and mental health wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed