SBHC Operations Specialist, Dental
ConnextCare•Pulaski, NY
•$16 - $18•Hybrid
About The Position
The SBHC Operations Specialist, Dental supports the operational, administrative, and patient access functions of the School Based Dental Program and promotes efficient delivery of dental services within ConnextCare School Based Health Centers.
Requirements
- High school graduate or GED.
- Previous experience in a dental, healthcare, school-based health, patient access, or medical office setting strongly preferred.
- Experience with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
- Verbal and written communication skills and the ability to communicate effectively with patients, parents/guardians, school personnel, providers, and coworkers.
- Demonstrate proper judgment, organization, prioritization, and decision-making skills.
- Ability to manage multiple schedules, deadlines, follow-up activities, and administrative responsibilities with accuracy and attention to detail.
- Comply with the organization's code of conduct, safety rules, confidentiality requirements, and all company policies.
- Carry out job responsibilities in an ethical, effective, and professional manner.
- Willingness and ability to cooperate, work, and communicate with coworkers, supervisors, providers, and external school partners.
- Computer proficiency with Microsoft Suite, electronic medical record systems, and practice management/scheduling systems.
- Keen awareness of the importance of confidentiality.
- Flexibility and ability to travel between School Based Health Center and Dental locations as operational needs require.
Responsibilities
- Manage dental recall lists and schedule patients for preventive, restorative, and follow-up services.
- Manage parental consent forms, tracking expiration dates and requesting updated documentation.
- Schedule treatment, preventive care, 6-month rechecks, sealants, and other follow-up appointments.
- Communicate with parents/guardians regarding appointments, missed visits, treatment follow-up, and consent requirements.
- Refer students without insurance to facilitated enrollment staff for assistance.
- Coordinate with school personnel regarding student availability, scheduling, meetings, and other operational needs.
- Maintain accurate patient demographic, registration, consent, and scheduling information in applicable systems.
- Track School Based Dental enrollment and utilization and assist with required reporting.
- Prepare or assist with quality, productivity, access, recall, and other operational reports.
- Monitor School Based Dental schedules and assist with filling openings, addressing cancellations, and supporting efficient patient flow.
- Answer incoming calls, respond to inquiries, transfer calls, and schedule appointments.
- Coordinate with Dental Assistants, Dental Hygienists, Dentists, Patient Access, Medical Records, and other staff to support continuity of care.
- Assist with school-based dental outreach, audits, quality assurance activities, documentation reviews, and special projects.
- Maintain confidentiality and travel to/provide operational coverage at School Based Health Center and Dental locations as needed.
- Participate in school events to promote the SBHC dental program and increase enrollments.
- Add follow-up exam visits to the dentist schedule.
- Assist with and promote all processes associated with the Coleman initiative.
- Promote Patient Centered Medical Home initiatives.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
