SBA Business Development Officer I-III

FFB Bank•Los Angeles, CA

21h

About The Position

The SBA Business Development Officer solicits and develops loan transactions within the SBA 7(A), 504, and USDA B&I loan programs in compliance with the Bank’s and agencies’ lending policies and procedures. The role promotes Bank business by maintaining customer relationships and referring customers to appropriate staff for other Bank services. The officer contributes to individual, department, and Bank production goals through active participation in calling programs and provides guidance and support to less experienced loan officers and other staff. The position develops new business and client relationships, manages pipeline activity using CRM systems, and coordinates with processors, closers, and underwriters through loan transactions. It also supports department profitability, marketing, customer service, community engagement, staff training, and compliance with Bank policies and applicable laws and regulations. Work is performed in an office or home-office environment, and travel may be up to 75%, including client visits, sales presentations, conferences, corporate events, and training.

Requirements

Bachelor’s degree from an accredited college or university; a relevant field such as Business, Finance, or a related discipline is preferred.
3–5 years of related experience in banking, financial services, or a relevant industry.
Ability to align SBA goals with Bank objectives by contributing to internal policies and lending strategies.
Skill in building collaborative relationships across departments through open communication and respect, and in resolving conflicts effectively.
Experience driving innovation and process improvements, including recommending technologies to improve SBA lending efficiency.
Ability to take ownership of challenges, learn from setbacks, and foster accountability and team growth.
Ability to cross-sell and confidently explain products and services.
Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations.
Ability to take initiative and effect change through consensus building, negotiation, and conflict resolution.
Experience using computer terminals and personal computers, mainframe computer systems, spreadsheets, and specialty software.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Effective oral, written, and interpersonal communication skills, including the ability to interpret documents and procedures, write reports and correspondence, and communicate clearly with customers, vendors, and employees.
Strong organizational and time-management abilities with attention to detail.
Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams.
Commitment to continuous learning and professional development.
Authenticity and integrity in professional interactions.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Ability to work independently with minimal supervision and as part of a team.
Ability to adapt to changing priorities and procedures.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties.
Ability to perform the essential functions, including the stated physical activities, with reasonable accommodation where applicable.

Nice To Haves

Relevant degree field, such as Business, Finance, or a related discipline.

Responsibilities

Generate new leads through outbound calls, emails, networking, and in-person meetings.
Build and maintain relationships with prospective and existing clients to develop long-term business.
Use CRM systems to track interactions, update customer records, and manage pipeline activity.
Draft proposal letters and facilitate the exchange of information and documentation required for loan analysis and presentation to Senior Management or the Directors’ Loan Committee.
Maintain working knowledge of SBA S.O.P. and other applicable regulatory manuals for Government Guaranteed Loan Programs.
Coordinate with loan processors, closers, and underwriters to address customer needs throughout loan transactions.
Contribute to department and Bank profitability through cost controls, income generation, marketing efforts, and expense monitoring.
Promote superior customer service through personal example and appropriate follow-through with customers and employees.
Maintain knowledge of the financial industry, economy, market conditions, rates, vendors, and competition.
Represent the Bank at community, civic, and community reinvestment functions to enhance its image and develop business.
Help establish and maintain the Bank’s market position in the financing arena.
Provide leadership and training to less experienced loan officers and other staff members.
Apply the Bank’s TRAC values in daily interactions and decision-making.
Complete administrative work promptly, including required Bank Compliance Training.
Respond to internal and external inquiries through email, phone, or messaging platforms in a timely and professional manner.
Represent the Bank positively through ethical conduct and community involvement.
Support EEO policies and foster a respectful, inclusive workplace.
Follow Bank policies and procedures and applicable laws and regulations; maintain confidentiality and data privacy and carry out role-specific AML/CFT responsibilities.
Perform office or home-office tasks, including writing, typing, speaking, lifting moderate weights, and operating office equipment.
Travel up to 75% for client visits, sales presentations, industry conferences, corporate events, and training sessions.
Take on special projects and other duties as assigned.