Satellite Operations Center Technician

SES Space & Defense•Tampa, FL

7d•Onsite

About The Position

The Satellite Operations Center Technician provides Tier 1 and Tier 2 satellite and network operations support as part of a team monitoring, controlling, and configuring a global satellite communications network. The network includes forward-deployed satellite earth terminals and embedded network communications equipment. The role provides daily operational support for iDirect hub and remote systems supporting global TDMA/IP networks. The position is onsite at MacDill AFB and involves shift work, including some weekends and holidays.

Requirements

High school diploma or GED.
At least 5 years of SATCOM experience, or an equivalent combination of education, training, and experience.
Experience managing and supporting iDirect hub solutions, TCP/IP, and general networking concepts, with strong knowledge of SATCOM/RF concepts.
One year of education or directly related experience in network operations center support duties.
Security+ certification within 90 days of hire.
Top Secret (TS) clearance with SCI eligibility determination.
Strong verbal, written, and interpersonal communication skills.
Ability to work independently and cooperatively in a team-oriented environment.
Strong analytical and problem-solving skills.

Nice To Haves

Associate degree or higher.
IP routing.
Linux/Unix.
Microsoft Office suite.
Trouble-ticket tracking.
Technical certification such as CCNA, CCDA, CCNP, or CCDP.

Responsibilities

Continuously monitor network and satellite space-segment performance and provide Tier 1 and Tier 2 customer support.
Remotely troubleshoot VSAT systems using iDirect software.
Resolve customer issues involving broadband IP communications over satellite transmission and support complex system installations and startup at customer sites.
Monitor iDirect TDMA equipment configurations and network performance in real time, and report conditions and anomalies to the designated Team Lead.
Prepare reports on network utilization, performance, and activity as required.
Open and track Remedy trouble tickets to resolve network or remote-terminal issues.
Analyze and resolve end-user hardware and software computer problems promptly and accurately, and provide end-user training where required.
Monitor and test satellite network performance and provide performance statistics and reports.
Assist with network design and capacity planning.
Isolate and correct network faults using network management tools, including iMonitor, iBuilder, and SolarWinds.
Manage service-restoration activities and track or update the trouble-ticketing system (Remedy).
Provide status reports to customers and management personnel.
Provide testing and implementation support for new software releases for deployed network equipment.