SAP Transportation Management (TM) Support Consultant II

C5MI Insight

5d • $98,000 - $135,000

About The Position

The SAP TM Support Consultant provides post–go-live support, troubleshooting, and system maintenance for SAP Transportation Management (TM). This role ensures system stability, resolves user-reported issues, manages configurations, and partners with cross-functional teams to maintain and enhance overall TM performance. Consultants at this level work independently while delivering a positive support experience and contributing to continuous improvement.

Requirements

• Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience.
• SAP TM certification (or ability to obtain within 6 months of hire).
• 3–5 years of SAP TM configuration experience for Level II.
• Background or education in logistics, distribution, MIS, or IT.
• Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required).
• Strong analytical, troubleshooting, and organizational skills with high attention to detail.
• Clear and professional communication skills with the ability to support non-technical users.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Strong collaboration skills with the ability to work effectively across diverse cross-functional teams.

Nice To Haves

• Experience supporting Department of Defense or other federal agency environments.
• Familiarity with SAP ECC or S/4HANA integration points.
• Experience with ticketing systems such as ServiceNow or Jira.
• Understanding of ITIL or structured support methodologies.
• Knowledge of transportation management processes and logistics operations.

Responsibilities

• Provides hypercare support and resolves live system issues following SAP TM go-lives.
• Monitors system performance, investigates failures or user-reported issues, and escalates complex problems when needed.
• Manages a high volume of support tickets, ensuring timely triage, prioritization, and resolution.
• Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams.
• Analyzes system performance to identify bottlenecks and recommend improvements.
• Collaborates with clients and business stakeholders to resolve support needs and ensure a positive user experience.
• Documents support procedures, configurations, resolutions, and best practices for knowledge sharing.
• Works cross-functionally with developers, project managers, and stakeholders to maintain and enhance system performance.
• Applies software updates, patches, and configuration changes to ensure system integrity.
• Provides hands-on technical assistance to end users.
• Adheres to all certified processes and information security standards.

Benefits

• C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level