SAP Support Specialist

TEKsystems • Marshall, MI

1d • $40 - $75 • Hybrid

About The Position

Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment. Own end-to-end support workflows in JIRA, ServiceNow, and CALM—managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context. Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders.

Requirements

• SAP S/4HANA production environment support
• JIRA, ServiceNow, and CALM workflow management
• Ticket and backlog management
• Prioritization by severity and business impact
• SLA compliance enforcement
• Escalation of unresolved issues to L2/L3 teams with root-cause context
• Building and maintaining incident and performance dashboards/scorecards
• Tracking trends and recurring issues
• Reporting key support metrics to stakeholders

Responsibilities

• Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment
• Own end-to-end support workflows in JIRA, ServiceNow, and CALM—managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context.
• Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed