SAP Support Specialist (57763)

Sirio Nutrition California • City of Industry, CA

1d • Onsite

About The Position

Sirio Americas has an immediate opportunity for an experienced SAP Business One (SAP B1) Support Specialist to provide daily hands-on operational and functional support for our SAP B1 (HANA) ERP system. The ideal candidate will possess deep expertise in SAP Business One within a regulated batch-manufacturing environment. This role will serve as the primary on-site technical and functional resource supporting warehouse staff, production planners, quality operators, procurement, sales and finance users across our US factory.

Requirements

• Minimum of 3–5 years of hands-on experience supporting SAP Business One (preferably version 10.0 on HANA).
• Minimum of 2 years in a manufacturing environment utilizing batch/lot traceability (e.g., dietary supplements, pharmaceuticals, food/beverage, or chemical processing).
• Solid understanding of BOM structures, routing steps (Weighing, Blending, Encapsulation, Packaging), and Material Requirements Planning (MRP).
• Experience troubleshooting warehouse peripheral hardware, including PDA scanning devices (Honeywell, Urovo) and barcode label printers (Zebra, Sato).
• Direct exposure to a validated GxP environment.
• Familiarity with inventory valuation methods (Standard Costing vs. Moving Average Costing).
• Excellent collaboration skills, with the ability to bridge communication between local operations, Quality, Finance, and regional IT teams (including China HQ).

Nice To Haves

• Understanding of Computer System Validation (CSV), ALCOA data integrity principles, and electronic records/signatures (21 CFR Part 11) is highly preferred.

Responsibilities

• Provide immediate on-floor and remote functional support for end-users across core SAP B1 modules, including Procurement, Sales, Production, Inventory & WMS, Accounts Payable, Accounts Receivable, and Quality Control.
• Troubleshoot daily system transaction issues related to Order to Cash and Procure to Pay processes.
• Configure and maintain local system settings, user authorizations, and standard/custom alerts to prevent operational bottlenecks.
• Support the 3-level Work Order hierarchy (Finished Goods, Bulk, and Semi-Finished Goods/Intermediates) and standard routing sequences across diverse dosage forms like Soft gels, Gummies, and Unit Dose.
• Resolve issues related to Bill of Materials (BOM) management, BOM revisions, routing versions, scrap/loss factors, and MRP planning runs.
• Oversee WMS execution, troubleshooting Honeywell and UROVO PDA handheld scanning devices.
• Manage inventory transfers and virtual/transit bins used to track stock movements between buildings.
• Directly support the physical cycle counting process and resolve variances via designated holding or discrepancy bins.
• Ensure the system strictly maintains cGMP and FDA regulations (21 CFR Parts 210/211 and 21 CFR Part 11 ERES).
• Support system-enforced "hard gates" that prevent unreleased or locked material from being issued to production or shipped to customers.
• Maintain the Lot and Batch Number hierarchy.
• Validate lot-level QC Results (Pending/Pass/Fail) and individual batch statuses (Released, Restricted, Locked) across the system.
• Troubleshoot barcode and label printing setups (Zebra and SATO printers) to ensure inventory labels carry mandatory batch information and QR codes.
• Maintain strict compliance with electronic signature and audit trail requirements for all GxP-critical actions.
• Assist the Finance team with standard costing configurations, moving average valuations, variance allocations, and production order technical closures.
• Support the Master Data Governance (MDG) flow, ensuring clean synchronization of item master data and business partner profiles between MS Dynamics/CRM,OA, SRM, and SAP B1.

Benefits

• 401(k) with company match
• Tuition reimbursement
• Medical/Dental/Vision/Pet Insurance
• Generous time off for vacations
• The Company pays 100% of the premium for employee-only medical coverage.
• Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), 10 paid Holidays, and Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed