SAP Support Specialist II

Air Squared Manufacturing • Thornton, CO

14h • Onsite

About The Position

As part of the Air Squared SAP support organization, the SAP Level 2 Support Specialist provides functional and operational support for incidents and service requests that cannot be resolved by key users or Level 1 support. The position works closely with Air Squared business teams, process owners, key users, local IT, and the Core SAP team. The role combines hands-on troubleshooting, functional analysis, user assistance, documentation, and coordination with Level 3 SAP experts. It is designed for a pragmatic professional who can understand end-to-end industrial processes and translate operational issues into reliable SAP solutions.

Requirements

• MUST SUBMIT RESUME TO BE CONSIDERED
• Strong working knowledge of SAP S/4HANA or SAP ERP in an industrial or manufacturing environment.
• 3-5 years of practical experience in SAP application support, key-user support, functional consulting, or an equivalent operational role.
• Good understanding of integrated manufacturing, supply chain, logistics, sales, quality, and finance processes.
• Structured troubleshooting skills and the ability to distinguish process, data, configuration, authorization, interface, and technical causes.
• Ability to assess business impact, prioritize effectively, and communicate clearly with both operational users and technical experts.
• Customer-oriented mindset, ownership, reliability, and a strong focus on restoring business operations safely.
• Ability to produce clear support documentation, test evidence, user instructions, and knowledge articles.
• Comfort working within governance, change-control, segregation-of-duties, and information-security requirements.
• Fluent professional English.
• French is an advantage
• Availability to provide occasional support outside standard business hours during critical operational periods and to travel when required.

Nice To Haves

• Bachelor’s or master’s degree, or equivalent professional experience, in information systems, industrial engineering, supply chain, manufacturing, business administration, or a related field.
• Experience supporting one or more of the following SAP areas: PP, WM, MM, SD
• Experience with ticketing tools, incident and problem management, test management, and structured knowledge management.
• Experience in a multi-site or international SAP Core Model environment is an advantage.

Responsibilities

• Own and process Level 2 SAP incidents and service requests, from qualification through resolution and closure, in line with agreed priorities and service levels, among industrial modules: PP / QM, MM / SD, WM / HU
• Analyze issues, identify root causes, raise defects, propose safe workarounds, deploy and document corrective and curative actions across business process, master data, transactional data, authorization, interface, output, and configuration dimensions
• Support and Guide business teams in their knowledge of SAP: training, support documentation, user instructions
• Assist Key Users in the management of value-added features and improvements: requirement design, specification, test & validation, training and deployment, assistance and continuous improvement
• Ensure a smooth relation between Air Squared business and SAP Core Team: key contact of both teams, reporting & communication from and to Core Team, key local coordinator to steer collaborative activities
• Perform other tasks as required

Benefits

• Health Insurance through Cigna (optional HSA plan with $10 per pay period matching)
• Dental and Vision insurance
• Long Term Disability Insurance, paid by employer
• Group and voluntary life insurance
• 401K Retirement Plan
• Safety shoe allowance
• 3-weeks PTO accrual and paid holidays
• Parental Leave
• Educational reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree