SAP Support Specialist
About The Position
Tripoint Solutions is seeking a detail-oriented, customer-focused Entry Level SAP Support Specialist to provide first-line assistance to end users of SAP and related enterprise applications. The role involves resolving user issues, supporting SAP user management, collaborating with business stakeholders, monitoring system performance, maintaining documentation, and helping test and deploy SAP updates and functionality. The position is remote. The candidate must be located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. Relocation assistance is not provided. An active Secret Clearance and U.S. citizenship are required; selected applicants may be subject to a government security investigation.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Proven experience supporting SAP ERP systems in a professional environment.
- Strong understanding of ERP concepts and SAP module functionalities.
- Excellent problem-solving skills and ability to troubleshoot complex system issues.
- Effective communication skills to interact with technical teams and business users.
- Active Secret Clearance.
- U.S. citizenship.
Nice To Haves
- SAP certification in relevant modules, such as SAP FI, SAP MM, or SAP SD.
- Experience with SAP S/4HANA migration or implementation projects.
- Familiarity with database management and integration technologies related to SAP.
- Knowledge of ITIL processes and service management frameworks.
- Prior experience working in the Professional, Scientific, and Technical Services industry.
Responsibilities
- Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
- Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
- Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
- Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
- Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
- Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.
Benefits
- Medical, dental, and vision benefits with a national provider network.
- Flexible Spending and Health Savings Accounts (FSA and HSA).
- Company-paid life and disability insurance, including short-term, long-term, and accidental coverage.
- Supplemental insurance.
- Paid time off (PTO).
- 11 paid holidays.
- 401(k) Retirement Plan.
- Professional Development Reimbursement Program for undergraduate, graduate, training, and certification pursuits.
- Monthly transportation, parking, and cell phone service reimbursement.
- Flexible health benefit plan choices, with the company covering most monthly premiums.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
