Full time SAP SD

Saxon Global•Erie, PA

11d•Remote

About The Position

We are seeking an experienced Senior SAP Order to Cash (O2C) & Customer Service specialist to lead, design, configure, and support SAP ECC solutions. This role involves managing the full OTC lifecycle, including sales order management, pricing, delivery, billing, and integration with other modules. The position requires partnership with business stakeholders and IT teams to deliver efficient SAP solutions that support global business operations. This is initially a remote contract position that will require relocation for conversion to a permanent role.

Requirements

Bachelor's degree in Supply Chain, Business, Engineering, or a related field.
15+ years of SAP functional experience in SAP SD, Order-to-Cash, or Customer Service.
Experience with at least three full SAP implementations or major rollout projects is required.
Strong hands-on configuration experience in end-to-end O2C processes in SAP SD, Stockroom, CS, and related Sales & Service processes.
Knowledge of dependencies with other Logistics & Accounting modules is necessary.

Nice To Haves

Experience within a manufacturing organization.
Experience with a full ECC to S/4HANA migration.
Experience working in global engineering matrixed organizations in manufacturing, distribution, aerospace, or industrial environments.

Responsibilities

Lead SAP OTC process design, configuration, testing, deployment, and support across SAP ECC environments.
Partner with business stakeholders to gather requirements, analyze current-state processes, and define future-state solutions.
Configure and support core SAP SD & CS functionality, including sales orders, pricing, delivery, billing, and returns management.
Support integrations between SAP SD and related modules such as FI/CO, MM, PP, and Stockroom management.
Design and support end-to-end OTC processes, including quote-to-order, order fulfillment, and billing.
Lead or participate in SAP ECC rollout, enhancement, and optimization initiatives.
Collaborate with technical teams on ABAP development, integration design, and data migration.
Develop test scripts, support all testing cycles, and provide end-user training and documentation.
Support cutover planning, go-live execution, and post-production stabilization.
Troubleshoot production issues, perform root cause analysis, and deliver timely resolutions.
Ensure SAP solutions comply with internal controls and audit requirements.
Work with ServiceNow or similar ticketing systems.