SAP SD Sr. Consultant

Deloitte•Lake Mary, FL

5d•$121,000 - $145,000•Onsite

About The Position

Deloitte Consulting's technology professionals help clients identify and solve their most critical information and technological challenges. We provide advisory through end-to-end implementation services as well as outsourcing services and are recognized in the marketplace for capabilities across the spectrum. Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient, technology-based solutions to our clients. Our professionals are also aligned to industry sectors. By combining our technical capabilities with our industry experience, we create unmatched market offerings to solve our clients' business issues. Additionally, we have long-term partnerships with many of the world's leading technological companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we are able to help our clients convert leading edge ideas into tangible results.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
6+ years of hands-on SAP SD functional configuration and troubleshooting experience.
Demonstrated experience supporting SAP production environments through application managed services or Operate/Sustain engagements.
Solid understanding of order-to-cash processes, master data, pricing, delivery processing, billing, returns, and credit/debit memo processing.
Experience investigating interface issues, including EDI/IDoc failures, and collaborating with integration teams.
Ability to develop functional specifications, assess business impact, and coordinate testing and controlled releases.
Familiarity with incident, problem, and change management processes and SLA-based service delivery.
Strong communication, stakeholder management, and analytical skills, with the ability to independently lead an SAP SD support workstream.

Nice To Haves

SAP ECC and/or SAP S/4HANA Sales experience relevant to the client environment.
Experience coordinating distributed support teams and critical production incidents.

Responsibilities

Serve as the primary onshore SAP SD contact for business users, coordinating support priorities, requirements, and issue resolution.
Provide production support across sales order processing, pricing, delivery, shipping, and billing within the SAP order-to-cash process.
Own incidents and service requests through resolution, meeting agreed service levels and communicating status, business impact, and recovery actions.
Perform root cause analysis, identify recurring issues, and implement preventive actions to improve application stability.
Translate business requirements into functional specifications and collaborate with ABAP developers on enhancements, interfaces, and break fixes.
Coordinate with Finance, Materials Management, warehouse, integration, and Basis teams to resolve issues spanning multiple systems or modules.
Execute functional and regression testing, support user acceptance testing, and validate changes following production deployment.
Maintain support documentation, knowledge articles, and operating procedures; coordinate handoffs across onshore and offshore teams.
Identify opportunities to reduce recurring incidents, improve support efficiency, and strengthen business processes.