SAP SD Consultant

Mega Cloud Lab•Hercules, CA

2d•Hybrid

About The Position

The SAP SD Consultant provides functional support and configuration for SAP SD Order Management, working with business stakeholders, technical teams, and IT partners to support efficient and reliable order processing. The role handles L2/L3 incidents and service requests through Jira Service Management (JSM), performs root-cause analysis, and develops lasting corrective and preventive solutions while meeting defined SLAs. The consultant configures and maintains sales document types, item and schedule line categories, copy controls, availability checks (ATP), credit management, and output determination. The role also supports enhancements across functional design, configuration, testing, deployment, and post-production hypercare; leads functional activities on assigned projects; and collaborates across SAP Pricing, MM, LE, FI-AR, and EDI/IDoc integrations. Responsibilities include developing and executing unit, SIT, and regression test scenarios; supporting UAT; troubleshooting order-processing failures using SAP transactions, tables, application logs, and technical debugging information; and maintaining functional documentation, SOPs, configuration documents, and user guides. The consultant follows ITIL-based incident, problem, and change management processes and applicable SOX controls and audit requirements. The position is located in Hercules, California, with a hybrid work arrangement.

Requirements

Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.
10+ years of hands-on SAP SD functional consulting, support, and configuration experience, with a strong focus on Order Management.
In-depth understanding of end-to-end Order to Cash (OTC) processes, including sales order entry, order processing, delivery management, and billing.
Hands-on configuration experience with sales document types, item categories, schedule line categories and determination, copy control, document flow, ATP, credit checks, output determination, and order-processing controls.
Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR.
Experience supporting EDI/IDoc-based order processing, including troubleshooting inbound and outbound interface failures.
Strong SAP troubleshooting and analytical skills, including familiarity with relevant transactions, tables, application logs, and error analysis.
Experience preparing functional specifications, configuration documents, test scripts, and end-user documentation.
Hands-on experience with ITIL-based incident, problem, and change management processes.
Experience with Jira Service Management (JSM) or similar ITSM platforms.
Strong communication, stakeholder management, problem-solving, and cross-functional collaboration skills.

Nice To Haves

Experience in full-lifecycle SAP implementation projects, including requirements gathering, solution design, configuration, testing, deployment, and hypercare.
Prior experience in life sciences, medical devices, healthcare, or another regulated industry.
SAP Certified Associate – Sales or equivalent SAP SD certification.
Understanding of SOX compliance, audit controls, and documentation standards in enterprise SAP environments.
Flexibility to travel domestically and internationally as required.

Responsibilities

Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM), resolving them within defined SLAs.
Configure and maintain SAP SD order management functionality, including sales document types, item categories, schedule line categories, copy controls, ATP, credit management, and output determination.
Work with business stakeholders to understand requirements, conduct fit-gap analysis, and translate business needs into functional specifications and SAP solutions.
Perform root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions.
Support SAP SD enhancements throughout functional design, configuration, testing, deployment, and post-production hypercare.
Develop and execute unit, SIT, and regression test scenarios, and provide functional support during UAT.
Serve as the SAP SD Order Management functional lead for assigned projects, contributing to solution design, build, cutover planning, and hypercare.
Collaborate with teams across SAP Pricing, MM, LE, FI-AR, and EDI/IDoc to resolve integration issues.
Troubleshoot order-processing failures using SAP transactions, tables, application logs, and technical debugging information.
Maintain functional documentation, SOPs, configuration documents, and user guides.
Follow ITIL-based incident, problem, and change management processes and applicable SOX controls and audit requirements.