C2C Solution Architect

Resonant Inc.

About The Position

At Resonant, we're transforming how industries approach technology through innovative solutions that drive real-world impact. As a global organization, we embrace collaboration, agility, and a commitment to continuous improvement. We are building a culture where every voice matters, and every team member contributes to our shared success. Primary Responsibility We’re seeking a senior SAP S/4HANA Order-to-Cash (OTC/C2C) Solution Architect to shape and deliver our end-to-end commercial, distribution, and fulfillment architecture across life sciences manufacturing and distribution operations. What You’ll Do The SAP S/4HANA OTC / C2C Solution Architect will lead the design, governance, and delivery of scalable, integrated customer-to-cash solutions. This role combines deep hands-on expertise in OTC, pricing, distribution, ATP/aATP, PP and WM/EWM integration with overall solution architecture accountability.

Requirements

15+ years of SAP experience with deep S/4HANA OTC expertise, including a minimum of two full-cycle S/4HANA implementations
Strong hands-on experience in: Pricing configuration and enhancements ATP/aATP design integrated with PP and WM/EWM Business Partner (Customer) and Material Master design supporting C2C processes
Proven experience supporting manufacturing-driven and distribution-heavy fulfillment models
Experience integrating SAP with customer-facing platforms and warehouse execution systems
Demonstrated experience acting as a Solution Architect or Lead Architect on complex SAP programs
Bachelor’s degree in information systems, Computer Science, Engineering, or a related field

Nice To Haves

Experience with SAP analytics, data platforms and exposure to AI/ML enablement for customer insights, recommendations, or demand forecasting
Experience with advanced SAP EWM and complex warehouse orchestration
Exposure to Validation processes in Life Sciences industries.
Exposure to SAP TM and carrier/shipping integrations
Experience with CPQ, eCommerce, or omnichannel order management platforms
Experience with SAP BTP Integration Suite, APIs, and event-driven architectures
Experience supporting global rollouts and multi-region operations
SAP certifications in S/4HANA Sales, Supply Chain, or Solution Architecture

Responsibilities

Lead end-to-end OTC/C2C architecture including order capture, pricing, ATP/aATP, delivery, billing, and tight integration with Production Planning (PP), Warehouse Management (WM/EWM), and Finance (FI)
Define and govern Business Partner and Material Master design.
Lead end-to-end OTC/C2C architecture in SAP S/4HANA, including order capture, pricing, ATP/aATP, delivery execution, billing, invoicing, and FI integration
Design and govern complex pricing and commercial models, including customer-specific pricing, contracts, rebates, discounts, and volume-based programs
Architect ATP/aATP solutions aligned with manufacturing and distribution strategies (make-to-stock, make-to-order, and hybrid), integrating Sales & Distribution (SD), Production Planning (PP), and Warehouse Management (WM/EWM)
Define and govern C2C-relevant master data architecture, including: Business Partner (Customer Master) structures, roles, hierarchies, and relationships Sales area data, partner determination, credit management, and billing relevance Material Master views impacting pricing, ATP, production, and warehouse execution Ensure master data design enables accurate pricing, reliable ATP commitments, and efficient fulfillment without downstream workarounds
Architect and oversee integrations between SAP S/4HANA and customer-facing applications (CRM, portals, eCommerce, CPQ), warehouse and fulfillment platforms (SAP WM/EWM, 3PLs), finance and invoicing systems
Act as the overall Solution Architect, ensuring cross-functional alignment across SD, MM, PP, FI, WM/EWM, analytics platforms, and SAP BTP
Lead solution governance, review functional and technical designs, manage cross-stream dependencies, and guide delivery teams
Partner with business and analytics teams to define analytics and AI-enabled capabilities, including Customer 360, cross-sell and upsell insights, and performance analytics across three business divisions
Ensure transactional and master data foundations support advanced analytics and future AI use cases