SAP Order-to-Cash (OTC) Business Process Consultant

Giesecke+Devrient•Markham, ON

1d•$95,000 - $115,000

About The Position

We are looking for an experienced OTC Process Consultant to drive the design, optimization, and implementation of end-to-end Order-to-Cash processes within SAP environments. In this role, you will collaborate with cross-functional and international teams to translate business requirements into efficient system solutions, ensuring high process quality, compliance, and continuous improvement. You will act as a key interface between business and IT, contributing to digital transformation initiatives and enhancing overall process performance.

Requirements

More than 10 years of experience in Order-to-Cash / Customer Demand Management, ideally complemented by technical expertise.
Several years of professional experience in SAP process management.
Experience with SAP ECC and S/4HANA.
Experience in project management and agile delivery approaches; willingness to take ownership and lead initiatives.
Proven consulting background with strong experience in designing and implementing Customer Demand / OTC solutions in complex organizations.
Strong analytical and problem-solving skills, with the ability to analyze complex processes, identify improvement opportunities, and derive data-driven recommendations.
Strong ability to translate business requirements into scalable IT solutions.
Good understanding of integrated SAP processes, data structures, and system landscapes.
Excellent communication skills; fluent in English, proficiency in additional languages is a plus.
Self-driven, structured, and proactive working style with a collaborative mindset.
In-depth knowledge of relevant SAP module, particularly SD.
Strong analytical skills as well as a structured and self-reliant working style.
High level of communication and teamwork skills, with experience collaborating in interdisciplinary and international teams.
Intercultural competence.
Fluency in English is essential.
Successfully completed degree in Computer Science, Business Informatics, Business Administration, Engineering, or a comparable qualification.

Nice To Haves

Knowledge of Vertex solutions and indirect tax requirements in the United States and Canada is highly desirable.
Experience supporting tax determination, compliance, reporting, and SAP integrations within a Vertex landscape is an advantage.
Additional language skills in Spanish are highly valued.

Responsibilities

Act as a trusted advisor to internal stakeholders and take end-to-end ownership for the design, validation, and continuous improvement of business requirements.
Serve as a sparring partner for key business representatives across the 7 G+D divisions.
Design and optimize Order-to-Cash processes (especially Customer Order Management), using agile methodologies and translating business needs into epics, features, and user stories, in collaboration with Global Process Excellence and IT.
Drive and enable the global key user community, ensuring effective knowledge sharing and continuous capability building.
Contribute to rollouts and improvement projects (e.g., conduct fit/gap sessions, support the development of test cases, prepare test requirements, unit testing, supporting end users, etc.).
Support export control and international trade compliance requirements (e.g. sanctions, embargoes, dual-use goods, customs regulations) within OTC processes and system landscapes.
Support user acceptance testing (UAT), integration testing, and documentation of test results.
Create and maintain functional documentation, process flows, and training materials.
Deliver training sessions and provide guidance to key users and business teams.
Participate in data migration, data validation, and master data governance activities.
Contribute to global template design and governance frameworks.