SAP NS2 TSM Manager
About The Position
SAP NS2 TSM Manager - Virtual. SAP is the global market leader for business software and related services. SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer. The is a people manager role that will manage a team of Technical Service Managers supporting NS2 RISE PCE customers. Each Technical Service Manager supports multiple customers and is supporting delivery as a customer facing role. TSMs own the customer landscape and advise on critical and complex landscape changes during life cycle management.
Requirements
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information management with Project Management certification.Years of experience can be used in lieu of a degree
- Strong customer service focus and C level communication, and experience in the cloud business
- Successful track record of leading strategic projects
- Strong knowledge and hands on experience in SAP Basis/HANA is a mandatory
- Excellent technical project management experience in major activities like OS/DB migrations, upgrades, Datacenter migration etc
- Ability to work under pressure and constantly add value to customer and within NS2 & SAP
- 8+ years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments.
- 8+ years experience with solution design, enterprise architecture and SAP implementation.
- 4+ years’ experience in technical project management for SAP Operations or Implementation
- Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc)
Nice To Haves
- Previous management experience strongly preferred
- Experience working with Aerospace and Defense customers is a plus
- Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage.
- SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
- Cloud security including Cyber Security, Encryption, and key management knowledge is a plus.
Responsibilities
- Being accountable for TSM delivery and support of customers ensuring high quality of customer engagement and satisfaction.
- Responsible for managing, developing, and further growing the teams of employees at all levels of experience, operating in a dynamic and fast-growing business environment.
- Strong strategic thinking with active collaboration and relationship with stakeholders in the across multiple teams within NS2 and SAP.
- Communication with customers and SAP-internal stakeholders including C-level.
- Excellent delivery & engagement management, relationship building and de-escalation skills.
- Facilitating and leading initiatives/programs which include effective interaction with senior leadership in NS2 & SAP.
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
