SAP NS2 DevOps Engineer (SAP Analytics Cloud)

SAP•Herndon, VA

1d•$90,000 - $198,500•Hybrid

About The Position

SAP National Security Services, Inc.® (SAP NS2®) is seeking a DevOps Engineer to support and optimize SAP Analytics Cloud (SAC) landscapes in secure cloud environments. The role involves provisioning, operating, and automating SAC and related cloud services, building CI/CD pipelines and infrastructure-as-code, driving incident response and root cause analysis, and collaborating with product development and platform teams. The engineer will work in a diverse, globally distributed team, cross-train with others, and help evolve DevOps practices for mission-critical customers. This position requires U.S. citizenship and access to customer data. SAP NS2 does not offer Visa sponsorships for this role.

Requirements

Experience with Linux (e.g., SUSE) administration in a production environment.
Hands-on experience with Git and CI/CD tooling (e.g., Jenkins or similar).
Experience building, implementing, and/or supporting monitoring tools for cloud-based services.
Solid understanding of cloud computing and databases, including basic HANA or other relational database concepts.
Basic to intermediate understanding of web services, networking, virtualization, and internet protocols.
Basic to intermediate understanding of SaaS multitenant application security fundamentals.
Familiarity with infrastructure-as-code and automation tools (e.g., Terraform, Ansible).
Exposure to container orchestration and cloud-native architectures (e.g., Kubernetes, AWS EKS).
3–5+ years of experience in DevOps, Site Reliability Engineering, or cloud operations, preferably supporting SaaS or SAP workloads.
Demonstrated experience operating or supporting SAP Analytics Cloud, SAP BTP, or other SAP cloud solutions is highly preferred.
Prior experience in agile delivery environments and working with DevOps practices and toolsets.
Strong problem-solving and troubleshooting skills with a focus on operational excellence and continuous improvement.
Ability to multitask and handle various projects, deadlines, and changing priorities.
Clear, concise communication skills (verbal and written) to convey technical concepts to both technical and non-technical stakeholders.
Strong interpersonal, presentation, and customer service skills.
Self-motivated, with the ability to work independently and collaboratively in cross-functional teams.
U.S. Citizenship required.
Ability to obtain and maintain a security clearance may be required.

Nice To Haves

Experience with SAP Analytics Cloud and/or SAP Business Technology Platform (BTP).
Experience with AWS services: Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC.
Experience with Jenkins, Helm, Terraform, Ansible, HashiCorp Vault.
Experience troubleshooting IP networks and application stacks.
Familiarity with government cloud environments (e.g., AWS GovCloud) and related compliance requirements.
Knowledge of modern SaaS platform concepts, integration patterns, and extensibility frameworks.
Relevant certifications (e.g., AWS, Kubernetes, SAP) are a plus.

Responsibilities

Provision, monitor, and operate SAP Analytics Cloud services and supporting components in secure cloud environments (e.g., AWS GovCloud).
Perform upgrades to SAC core services to ensure systems remain secure, stable, and up to date.
Lead upgrades for SAC customer systems, minimizing disruption and ensuring seamless integration.
Troubleshoot and resolve issues affecting the SAC landscape, including system outages, performance degradation, and integration failures.
Manage incident and change tickets, working closely with internal and external stakeholders to ensure timely resolution and adherence to ITIL best practices.
Conduct root cause analysis for production issues and implement corrective and preventive actions.
Design, develop, and implement automated tools and workflows to streamline SAC operations and increase overall efficiency.
Build and manage deployment pipelines (CI/CD) to promote changes from lower environments into production.
Apply infrastructure and platform upgrades, including vault infrastructure and HANA base image updates.
Automate infrastructure provisioning and configuration using infrastructure-as-code practices (e.g., Terraform, Ansible).
Implement and support monitoring and alerting solutions (e.g., CloudWatch and other monitoring tools) to ensure high availability and performance.
Manage cloud technologies and associated architectural styles, including microservices, containerization (e.g., Kubernetes/EKS), and serverless architectures.
Leverage AWS services (such as Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC) to support SAC and related NS2 cloud solutions.
Collaborate on the deployment and orchestration of services using tools like Helm and Terraform, with secure configuration management through Vault integrations.
Ensure the integrity, security, and compliance of servers, systems, and data in a government cloud environment.
Partner with product development and platform teams to design, enhance, and harden SAC services.
Apply agile software delivery practices and industry-standard DevOps tools (e.g., Git, Jenkins).
Work independently on assigned sub-projects and contribute to team milestones.
Document operational procedures, runbooks, and architectural diagrams.
Participate in an on-call rotation, with flexibility for weekend or after-hours work as needed.