SAP Modernization Student Internship
About The Position
The TECO Energy Internship & Cooperative Education Program offers college degree-seeking students the opportunity for professional growth while meeting the business needs of the company. The program is an extension of the educational process, providing practical experience to complement formal classroom work. The co-op program recruits students from colleges to give them an opportunity to work in a professional environment related to their field of study. We are seeking a motivated Computer Science student for a Summer Internship to support the design, analysis, and implementation of customer-centric capabilities within the SAP Customer Relationship and Billing (CRB) platform as part of ongoing SAP modernization initiatives. This role will provide exposure to SAP CRB modules (CS, Billing, FICA, Device Management) and help enable improvements in customer service processes, system integration, and digital customer experience. The intern will work closely with the functional Managers, business stakeholders, and SAP teams to support initiatives focused on enhancing customer experience, streamlining processes, and enabling real-time data visibility.
Requirements
- Enrolled in an accredited university as a college undergraduate or a graduate level post-secondary educational program in a related discipline.
- Enrollment in the university’s co-op program (proof of enrollment required); if not eligible for co-op program (or program unavailable), the student will be considered an intern.
- A minimum GPA of 3.0 on a 4.0 scale is required.
- Required Degree: Engineering
- Basic understanding of Customer Experience processes in utilities, including: Customer service interactions, Billing and invoicing lifecycle, Credit and collections concepts
- Foundational knowledge of SAP CRB / SAP IS-U modules, including: Customer Service (CS), Billing & Invoicing, FICA (payments and collections), Device Management (DM)
- Awareness of Meter-to-Cash (M2C) processes and how data flows across systems
- Understanding of enterprise systems and integration concepts, including: AMI / MDM / EDM data lifecycle, Basic API and middleware concepts
- Familiarity with SAP modernization initiatives (ECC to S/4HANA) and digital transformation goals such as improved customer engagement and real-time data visibility
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work collaboratively in a team environment and communicate technical ideas effectively.
- Eagerness to learn and explore new technologies related to AI and contact center solutions
Nice To Haves
- Interest in AI, automation, and customer experience technologies.
Responsibilities
- Assist in documenting and analyzing Customer Experience (CE) processes, including: Customer service interactions, Billing and invoicing workflows, Move-in / move-out journeys
- Support initiatives to improve: Customer engagement, Self-service adoption, Process efficiency
- Provide support across SAP CRB modules such as: Customer Service (CS), Billing & Invoicing, FICA (financial customer accounting)
- Assist in gathering and documenting business requirements and functional specifications
- Support process validation activities for L2/L3 business processes
- Participate in ongoing SAP S/4HANA transformation initiatives
- Support: Process improvement and harmonization activities, Future-state architecture documentation
- Gain exposure to: Fiori applications, Real-time data capabilities, Digital customer experience tools
- Assist in analyzing data flows between systems, including: AMI / MDM / EDM systems, SAP CRB modules
- Support documentation of integration flows and dependencies
- Learn how APIs and middleware (e.g., Boomi, SAP CPI) support enterprise integrations
- Assist Customer Experience teams with: Understanding system changes in SAP CRB, Process updates impacting Contact Center and Customer Service operations
- Support testing and validation activities for: Customer service processes, Billing scenarios
- Help create and update: Training materials, User guides, Process documentation
- Support training sessions for Customer Experience stakeholders
- Assist in documenting: New SAP CRB features, Customer workflows and dashboards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
