SAP iXp Intern - AI Product Manager for Service Management [Palo Alto, CA]

SAP • Palo Alto, CA

3d • $26 - $47 • Onsite

About The Position

The SAP Internship Experience Program (iXp) is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact. As a Product Management Intern within the Service Management Processes and Solutions team, you will be at the forefront of the Agentic AI revolution. You will support the "Build & Run" operations for SAP’s premier agentic compound solution for customer support and cloud operations. You will support our teams as we transform our service management processes to AI-driven, autonomous experiences. This role is designed for a high-potential individual who wants to master the intersection of Enterprise Technology, SAFe Agile delivery, and Generative AI integration. Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

Requirements

• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative.
• Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program.

Nice To Haves

• Marketing Technology, Data Science, Computer Science, or Digital Transformation education background.

Responsibilities

• Support the refinement of RAG (Retrieval-Augmented Generation) workflows by documenting client needs and helping technical teams tune AI responses for accuracy.
• Utilize Analytics to track the performance of new capabilities and advocate for data-driven and product-led methodologies to drive growth through customer insights and usage data.
• Support with defining, communicate and evangelize the evaluation lifecycle, its importance and the differences between evaluations, UATs and productive labelling.
• Stay ahead of advances in agentic AI, safety, compliance, and UX, while applying modern AI product thinking.
• Support in partnering with engineering, data, and design teams to translate requirements into epics and acceptance criteria.
• Define and track success metrics, leveraging user feedback and data for continuous improvement.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• Personalized mentoring, coaching, and career development support.
• Hands-on learning experience, making an impact from day one by contributing to meaningful projects.
• Endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions.
• Build relationships with leaders and peers across teams and functions.
• Showcase your ideas, skills, and creativity in a global, fast-paced environment.
• Open doors for future career opportunities within SAP and beyond.
• Limited benefits for employees hired into hourly or like roles subject to applicable plan/policy terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree