About The Position

We are seeking a highly experienced Lead Client Architect/Lead Developer with 10+ years of Client expertise to lead the design, implementation, and enhancement of enterprise Client solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, Client Platform, and integrations. This is a Client Architect role which requires the candidate to have strong architectural skill with industry experience.

Requirements

  • 10+ years of Client expertise
  • Strong architectural skill with industry experience
  • Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.
  • Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.
  • Strong Client platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.
  • Experience leading large-scale Client implementations and upgrades.

Nice To Haves

  • Good communication
  • CTA or Certified Master Architect (preferred)
  • CSA, CAD CIS-ITSM, CIS-CSM, CIS-HRSD

Responsibilities

  • Lead end-to-end Client solution design and implementation.
  • Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
  • Drive platform governance, best practices, scalability, and performance optimization.
  • Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.
  • Configure and customize Client using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
  • Collaborate with business stakeholders to translate requirements into scalable solutions.
  • Mentor development teams and provide technical leadership.
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