SAP Functional Analyst SD

Refresco • Egypt Lake-Leto, FL

5h • Onsite

About The Position

Enterprise Application Functional Analyst responsible for the evaluation, design, implementation, and support of Sales and Distribution (Order-to-Cash) solutions across SAP S/4HANA and Salesforce Customer Relationship Management (CRM) platforms. Role will execute enhancement requests, support end users and perform production support. Individual should be highly comfortable and proficient at working directly with the business and/or project management. This is a hands-on role, and will be responsible for designing, implementing, configuring, and maintaining solutions across SAP S/4 and Salesforce environments.

Requirements

• Expertise in the design, delivery, and support of SAP SD module.
• Hands-on experience configuring and supporting Salesforce Sales Cloud and/or Service Cloud including: Lead, Account, Contact, Opportunity, and Quote process, Case Management, service workflows, and customer support processes
• Working understanding of integration between Salesforce and SAP S/4 including master data synchronization and transactional data flow.
• Effectively delivered solutions that provide the required sales and distribution functionality
• Extensive experience with Sales Orders, Pricing, Billing and Transportation
• Experience with EDI Orders, ASNs and other SD/EDI-related messages
• Extensive knowledge of integration points across SAP modules such as MM, QM, TM, WM and FI/CO
• Experience in working with ABAP developers to troubleshoot programs
• Bachelor’s Degree in Industrial Production, Business, Information Systems or another related field preferred
• 5+ years of hands-on configuration experience in SD module
• 2+ full life cycle implementations with a focus on SD
• 2+ years of experience supporting or implementing Salesforce Sales Cloud and/or Service Cloud (experience may be concurrent with SAP experience)
• 3+ years of experience in the manufacturing industry
• Ability to work and consult with colleagues as well as individually
• Has a solution-driven work approach with a strong sense of ownership
• Analytical ability to synthesize data and report/align on metrics
• Maintain existing software systems by identifying and correcting software defects
• Build relationships with key members of our user community and become a trusted resource with those users
• Problem-Solving and Troubleshooting skills to identify root-cause of issues
• Must be highly process oriented
• Comfortable operating in a dynamic, complex, and changing environment
• Ability to work independently, adapting as necessary in a change-oriented culture, elevating conflicting priorities for clarification as they arise
• Strong technically though equally people-oriented
• Strong written and oral communication skills
• Strong desire to solve complex business problems through understanding of business processes, ERP structure, and system capabilities
• Ability to propose and evaluate solutions to satisfy business needs
• Strong team player who is able to work across multiple functions
• Highly organized and detail oriented; strong critical self-review skills

Nice To Haves

• Experience with S4 and/or professional certification preferred

Responsibilities

• Manage the life cycle of small and medium enhancements and production support issues
• Able to fully understand the business's concepts, practices, and procedures
• Works with identified subject matter experts (SMEs) to develop a solid understanding of SAP and Salesforce processes and provide continuous training
• Create and maintain required documentation including design and functional specs
• Develop test cases and assist the team with testing
• Support large initiatives such as the implementation of new technologies and application of enhancement and support packs. Should be proactive and willing to learn
• Provide thought leadership toward the adoption of new trends in their area of expertise

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• 10 Vacation Days and 5 Paid (Sick) Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level